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Post by andylef on Dec 5, 2016 13:45:14 GMT
I have just received my OBD Elelven pro and was expecting 200 free credits but only seemed to have received 11? Is this right? Administration help please.
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Post by stepdey on Dec 7, 2016 15:45:12 GMT
The same here ! Attempted to use my recently purchased PRO version for the first time today, entered supplied code, but message came back saying invalid code entered, I should also have received 200 free credits. What do I do now ?
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Post by blitz869 on Dec 7, 2016 16:02:03 GMT
I just received mine a couple days ago. Where does it state you get 200 credits? I only received 11 credits when activating PRO.
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Post by 11 Credits on Dec 9, 2016 3:18:29 GMT
Everything I heard before I bought the OBDEleven was that you got 11 credits. Same question as Blitz869, where did you guys hear you get 200 credits?
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Post by fane87 on Dec 10, 2016 8:05:39 GMT
You just get 11 credits. If you want more, you have to buy them, or wait and get 6 free credits every day
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Post by JR MK7 PP on Dec 11, 2016 15:01:51 GMT
Greetings, i just received my OBDEleven purchased direct from their website. Here are the pictures. Both pictures clearly state that one is to receive 200 credits when purchasing the Pro version. i will be setting up the unit today and will update my post once I have my account created and credits verified. Thanks JR
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dr
New Member
Posts: 10
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Post by dr on Dec 11, 2016 15:30:53 GMT
Hi,
I got mine a few days ago and am having problems but I did manage to get the 200 credits as sold. You can do this from the main menu.
Tap the menu button (three horizontal bars in the top right of the screen) The menu slides in from the left. Tap the user icon (mine's the default circular head and shoulders graphic with 'pro' at about 04:00) This brings up your profile and will show you the credits you have. Tap 'Get More' Select 'Use Code' Then click on 'OK' When the 'Purchase Credits' box pops up, enter the '200 Credits' code as printed on the bag the interface was packed in. Tap OK and that's it.
I now have 214 credits...
Regards,
D
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Post by JR MK7 PP on Dec 11, 2016 23:01:06 GMT
Hey Dr.
it tells me my code has already been used. Did you have the unit connected via Bluetooth when you did this?
Thanks!
JR
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Post by JR GTI PP on Dec 12, 2016 1:25:02 GMT
So I did the stupidest thing by posting a pic. Now I know why my credits have already been used. It's a shame there is theft everywhere these days. whoever stold my credits I hope you enjoy them and think of what you did every time you use them.
JR
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dr
New Member
Posts: 10
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Post by dr on Dec 12, 2016 9:35:03 GMT
So I did the stupidest thing by posting a pic. Now I know why my credits have already been used. It's a shame there is theft everywhere these days. whoever stold my credits I hope you enjoy them and think of what you did every time you use them. JR B*stard :-( No, mine wasn't connected. I was sat in the house trying to work my way round it and found my way to getting the credits by accident. These things are supposed to be intuitive, maybe I'm too old for intuition :-( D
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Post by Daniel (Germany) on Dec 12, 2016 12:04:14 GMT
Ok. Yes it is a little stupid to post a pic here from a not used code. But who stole the credits is an absolutely asshole. I hope he gets in real trouble by using obd 11 when he codes something wrong.
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dr
New Member
Posts: 10
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Post by dr on Dec 12, 2016 12:36:53 GMT
I don't suppose that there's an OBDeleven moderator here is there ?
The code is known, they could in theory revoke the code and issue a new one via email to JR.
It's Christmas and would look from a customer relationship perspective. It would also deny the scumbag the use of the cresits if any are left.
They could probably name & shame them too - they will have the credits registered against a registered account.
D
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Post by Daniel (Germany) on Dec 12, 2016 17:36:54 GMT
Only admin has acces to account data
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Post by JR GTI PP on Dec 12, 2016 19:56:03 GMT
Hey folks,
Thanks for your replies. Yes, my bad, acted like an idiot when posting the pic, but to my defense, I was under the impression that the code for credits was specific to my OBDEleven unit, kinda like a specific key when you buy software from Microsoft etc. Apparently not lol. Maybe the Administrator can shed some light on this pertaining to OBDEleven, knowing which user or account has stolen my credits. I emailed the company yesterday about my situation, still waiting on a reply. If they can find out, pls let us all know. In the end, my goal was to buy the unit and have fun with the mods as such, so, it's not the end of the world, it's the principal.....
Regards,
JR
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Post by OBDeleven on Dec 13, 2016 7:25:41 GMT
Greetings, i just received my OBDEleven purchased direct from their website. Here are the pictures. Both pictures clearly state that one is to receive 200 credits when purchasing the Pro version. i will be setting up the unit today and will update my post once I have my account created and credits verified. Thanks JR Hi, please contact me via PM with your OBDeleven account name.
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Post by jr1965 on Dec 14, 2016 12:30:28 GMT
Good Day All, Great News! I was contacted from OBDEleven Customer Support and my 200 credits were added to my account. I asked Edvardas if I could copy their response from my original email to them, here it is with their consent. Edvardas
December 13, 2016, 10:53 +0000
Hi, I already saw your post in the forum and tried to find the Thief but he already deleted his account anyway I added 200 credits to your account, good luck and Merry Christmas.
I wanted to share this with the group to show OBDEleven's great Customer Support, but even more was the fact they they took the initiative to try and find the culprit. What more can you ask for? I BIG thank you to all Regards, JR1965
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Post by damien on Dec 20, 2016 0:17:03 GMT
Well done obdeleven 👍🎅👍
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Post by sahil sk on Jul 29, 2017 15:25:54 GMT
Hi, I got mine a few days ago and am having problems but I did manage to get the 200 credits as sold. You can do this from the main menu. Tap the menu button (three horizontal bars in the top right of the screen) The menu slides in from the left. Tap the user icon (mine's the default circular head and shoulders graphic with 'pro' at about 04:00) This brings up your profile and will show you the credits you have. Tap 'Get More' Select 'Use Code' Then click on 'OK' When the 'Purchase Credits' box pops up, enter the '200 Credits' code as printed on the bag the interface was packed in. Tap OK and that's it. I now have 214 credits... Regards, D
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Deleted
Deleted Member
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Post by Deleted on Jul 29, 2017 21:22:34 GMT
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Post by biginjapan on Sept 21, 2017 13:15:17 GMT
Dear Administration. I've bought and activated Pro ver., but 200cr didn't add. My OBDEleven akk - Big in Japan
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Post by theoldboy on Sept 22, 2017 21:38:48 GMT
biginjapan did you try the instructions in the link above.
UPDATE ---- When you buy a new dongle sometimes there is a special offer that includes free credits.
To add these credits to your account select the Use code and enter the 'xxx Credits' code as printed on the bag the dongle was packed in. Tap OK and that's it your account will now be credited with the free credits you got with your purchase.
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Post by Reidsy on Oct 2, 2017 18:40:28 GMT
If the OBDeleven Pro unit was purchased through a third party website (Concept-1 Auto in my case), are we still entitled to the 200 credits?
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Deleted
Deleted Member
Posts: 0
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Post by Deleted on Oct 2, 2017 19:23:10 GMT
You only get free credits if it was part of the package you purchased. So if you bought from a 3rd Party and they said you are entitled to 200 Credits then yes but you don't get them automatically. You can get 6 credits a day obdeleven.proboards.com/thread/1935/credit-system but i have to say after a short period of time you wont use them. I have over 800 on my account which I never use unless I am testing something for somebody else.
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Post by gmk5150 on Dec 13, 2017 6:04:00 GMT
i got mine got got no credits update to pro i got 1 then had to buy 100 not good business
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Deleted
Deleted Member
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Post by Deleted on Dec 13, 2017 9:15:15 GMT
i got mine got got no credits update to pro i got 1 then had to buy 100 not good business gmk5150 did you get extra credits as part of your package (not everybody does) If you did you will have been given a code that you can enter to add the credits to your account. You get 6 free credits a day if you look here obdeleven.proboards.com/thread/1935/credit-system you will see how to get them (they soon add up and after a while you will not use them) or add in the code for the extra credits..
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Post by emmel0 on Dec 31, 2017 10:01:45 GMT
Hallo,ich habe mir die Pro Version gekauft und auch eingerichtet. Habe auch die 200 Credits bekommen. Nachdem ich mich dann von der App wieder abgemeldet habe und am anderen Tag wieder angemeldet habe besteht kein Zugriff auf die Pro Version. Es gibt kein Nutzen in den Einstellungen wo ich sie aktivieren kann. Was mach ich falsch. Bitte um Hilfe.
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Post by peterlwin on Jan 22, 2018 12:52:46 GMT
Hi, I bought obdeleven pro version from eBay. Seller said it comes with 200 free credits but I can't find any code on the package except PRO activation code. How can I get my credits, please?
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Deleted
Deleted Member
Posts: 0
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Post by Deleted on Jan 22, 2018 13:20:14 GMT
Talk to the ebayer you bought it from.
When you log into your account you can buy credits or enter a code, so if you get any free credits you will have a code that needs to be entered to get them.
The person you bought them from should give you the code, if its OBD themselves via ebay then contact them via the help section.
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Post by Izzy327 on Aug 12, 2019 14:52:34 GMT
Ordered mine off amazon I never received my 200 credits I had 11 I have the pro version as well
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Post by Thirsty on Aug 12, 2019 15:12:16 GMT
Was there no code on the box? If not send a request to the support.
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