Deleted
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Post by Deleted on Aug 22, 2020 20:20:07 GMT
So I bought one of these OBDELEVEN’s. It does not allow me to use it says I need a password. How do I reset the password??
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Post by Deleted on Aug 22, 2020 20:38:25 GMT
Bit more info would help us to help you
What device do you have (White one or Black One)
When you say it does not allow you to use it does that mean you cant code / use apps or just connect to it
What car / year do you have
Are you android or IOS user
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Post by Deleted on Aug 22, 2020 20:47:41 GMT
Well I have the Black one. I bought it from GTR Auto in Canada. When I go to connect it says enter code....... I don’t have a code to enter. So It does not connect. I have an Audi A5 2016. I am
An IOS user.
Honestly I have never owned a professional piece of equipment that needs a code. That is ridiculous. I bought it I paid for it From a authorized seller and it doesn’t work. WHY HAVE A CODE?? Hilarious
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Deleted
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Post by Deleted on Aug 22, 2020 21:13:34 GMT
Well it's obvious you ain't happy with it so take it back to GTR and tell em how you feel and get yourself VCDS.
Security codes are part of the tool and the car (All VAG cars in fact) and its just going to get more and more security added going forward and thats all VAG nothing to do with VCP, VCDS or OBD11
There are two passcodes needed for the device
Firstly your user account - check out the help files if you need to reset that one
Secondly for the dongle to connect to your phone - you will need to talk to support via the in app help function to get that sorted on IOS (much easier on Android), but if you just got it you have to set it up before you start.
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Post by Thirsty on Aug 22, 2020 21:15:36 GMT
The pin helps to prevent unauthorized access to the dongle.
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Post by Deleted on Aug 22, 2020 21:25:01 GMT
I have no problem with the the product. It is simply a code a code a code. I have the app what do I need to do any more for. Now I need to wait for Customer Support some time next week. Secondly. Who is going to use my Dongle!! Lol
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