Can we have a help file Bug thread May 4, 2020 8:19:18 GMT
Post by testeronline on May 4, 2020 8:19:18 GMT
Morning, over the last couple days i have been sending support a number of request to fix errors / omissions in the Help file system.
Device is not authorized, Somebody on the forum got this error and asked for help, I already knew the answer and where to find it but here is the bug
if you go here voltas-it.helpshift.com/a/obdeleven-android/?p=android&s=obdeleven-device-dongle&f=issues-connecting-to-the-vehicle-how-to-resolve-1588084452&l=en you will see this text and can then read how to fix it - User did and problem solved.
However if you use the help file on OBDELEVEN.COM and type Device is not authorized in the search bar you will get 30 lines of results and the only one that gives you the answer is right at the bottom.
The in app help screen does the same thing
And when I went to conversation (just in case CAN only works at the last point) it does not give me any help.
Support currently do not understand that the question I have raised with them is about the help system not the actual device (as they keep asking where i bought it etc).
Another feature I found today
if you go to Application usage for Android (good starting point) you get lots of sub menu's (all good) voltas-it.helpshift.com/a/obdeleven-android/?p=android&s=application-usage-for-android
At the bottom of the list is one called Application usage for Android and that seem to list many of the items again. voltas-it.helpshift.com/a/obdeleven-android/?p=android&s=application-usage-for-android&f=application-usage-for-android&l=en
I appreciate it is very early days for the CAN project but it might help if we could comment on the issues we as users have with the system.
voltas-it.helpshift.com/a/obdeleven-android/?p=android&s=general&f=what-phone-versions-are-needed-use-obdeleven&l=en shows minimum android version is 4.1 (it used to say 5.0 but I pointed out that it was wrong for the legacy dongle) so now its wrong because it should say for Legacy 4.1 for next gen 5.0
This is now needs to be upgraded as your upgrade on 01/07 means 5.0 Is now the minimum you are supporting.
voltas-it.helpshift.com/a/obdeleven-android/?p=android&s=general is the General queries thread but again at the bottom of the list is another General Questions thread voltas-it.helpshift.com/a/obdeleven-android/?p=android&s=general&f=general-questions-1585828602&l=en with many of the same questions.
voltas-it.helpshift.com/a/obdeleven-android/?p=android&s=obdeleven-device-dongle&f=what-does-it-mean-if-there-is-a-yellow-led-is-blinking-on-my-device&l=en - What does it mean if there is a yellow led is blinking on my device? This only relates to Legacy dongles, Next gen there are many colors you can have
Thank you you have updated title to read What Does It Mean If There Is a Yellow Led Blinking on my First-Generation Device?
voltas-it.helpshift.com/a/obdeleven-android/?p=android&s=obdeleven-device-dongle&f=can-i-use-my-obdeleven-device-with-different-phones-tablets&l=en you can connect with no limited number of phones/tablets to your OBDeleven device. in english I think this should be you can connect with unlimited number of phones/tablets to your OBDeleven device provided they meet the minimum specification.
It is missing
Trouble code Freeze frame and this is also missing from the Android version on obdeleven.com/en/apps-and-features but is included in the Apple setup.
The PRO version is needed for you if you want to unlock the functions as:
Coding / Coding II / Long coding
Sub control units coding
Gateway installation list
Adaptation / Long adaptation
PRO main screen theme
This has been reported
This is not incorrect in that yes if you go to the control unit you will see any DTC's however I presume the normal route is to run a scan first should this not be documented.
Secondly if you click on the google link to check out what the DTC Code stands for it currently adds in the car name (yours not model) your user profile name and then text trouble code so is not the most helpful link method.
Think we should have something in the help files on how to connect and scan a non vag car and use the live data stuff and as I have found out this process does not work on Honda's but does on Fords a full list of what does support (makes not cars) would be helpful.