Device is not authorised (solved)

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nicgti7
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Posts: 4

Device is not authorised (solved) May 1, 2020 7:32:28 GMT

Post by nicgti7 on May 1, 2020 7:32:28 GMT

What is the meaning of "device is not authorized". I could not find many info on this.

I haven't used my device for a couple of weeks now. I had many updates, almost on a daily basis and now on version 0.20.5. I have the PRO version.

Last night I tried to connect and received the message "device not authorized".

How do I resolve this issue?
I have mailed the OBDeleven team but thought I'll ask the question here as well.

Thanks

Last Edit: May 2, 2020 11:21:29 GMT by cioce

Deleted
Deleted Member

Posts: 0

Device is not authorised (solved) May 1, 2020 7:42:19 GMT

Post by Deleted on May 1, 2020 7:42:19 GMT

check out voltas-it.helpshift.com/a/obdeleven-android/?p=android&s=obdeleven-device-dongle&f=issues-connecting-to-the-vehicle-how-to-resolve-1588084452

it says

"Device is not authorized" - try to re-install the application if the issue persists, please, contact our Customer Support by providing your purchase.

In the past this has meant your dongle is broken but follow the above and if it dont work contact support via the in app help and test out using the new chat bot called CAN

nicgti7 New Member Posts: 4	Device is not authorised (solved) May 1, 2020 8:40:11 GMT Select Post Deselect Post Link to Post Back to Top Post by nicgti7 on May 1, 2020 8:40:11 GMT Many thanks !! That did the job - I reinstall the app and all good.
	Last Edit: May 1, 2020 8:50:36 GMT by Thirsty

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