mirah
New Member
Posts: 12
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Post by mirah on Apr 28, 2019 19:11:30 GMT
Guys, For time to time i use obeleven to check error codes in my car, I used it for 2 years. Today I try to do it but i can't , app just freezes on "Connecting" state after I hit central button. So I decide to reset whole app from android system (cleared cache and data). then catastrophe happen, I can pair with dongle but this time app complains "device not authorized"? What I should do.... please help me I attached print screens and dongle and old packaged that odb eleven was wrapped in.
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fwj
Junior Member
Posts: 99
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Post by fwj on Apr 28, 2019 19:29:37 GMT
Hi, it's not your fault. Same problem here, error message "device not autorized". Obviously a common problem. See also other user messages in the shoutbox.
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mirah
New Member
Posts: 12
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Post by mirah on Apr 28, 2019 19:57:23 GMT
Ok so we need to wait till central issue will be resolved
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Post by madalin on Apr 28, 2019 20:09:51 GMT
Hello everybody ! The same problem i have with me, besides telling me that the device I was not allowed to check my network. Hopefully it will work out. Thanks!
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Post by vwjap on Apr 28, 2019 20:27:50 GMT
Did you update the device, or the software? Seems strange that a lot of devices seem to have gone off this weekend
But you all will have to report it to support from the app
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fwj
Junior Member
Posts: 99
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Post by fwj on Apr 28, 2019 21:24:30 GMT
Did you update the device, or the software? Seems strange that a lot of devices seem to have gone off this weekend But you all will have to report it to support from the app I've already reported this issue via app. Didn't update the device nor software. This issue came all of a sudden today. Hopefully there willl be a solution asap.
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Post by vwjap on Apr 28, 2019 21:33:28 GMT
Probably just the server down
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Post by madalin on Apr 28, 2019 23:13:13 GMT
Okay. That's what we hope! saw that there was still a person who was complaining about this problem since April 15, 2019 but maybe he did not have an update to the application. We are waiting for the problem to be solved!Thank you for the help !
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Post by docnaste on Apr 29, 2019 0:07:02 GMT
Same notice here. Worked at 7 am today then stopped some time this afternoon. While i am coding and relearning modules after a complete rebuild. Im in atlanta ga.. Anyone else south or eastcoast.
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Post by cylemmulo on Apr 29, 2019 2:27:20 GMT
Oh another fun thing that's wrong, I watched a couple free credit videos and noticed they didn't give me any credits. Lookin great!
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fwj
Junior Member
Posts: 99
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Post by fwj on Apr 29, 2019 6:08:45 GMT
No matter how fast the problem can be fixed now. This is already a considerable loss of confidence in any case. Or are we all forced now to buy nextgen devices?
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Deleted
Deleted Member
Posts: 0
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Post by Deleted on Apr 29, 2019 7:10:43 GMT
Free credits are back online so I am guessing a technical problem - now getting fixed.
You cant buy a nextgen device currently and in any event we have already been told both devices will be supported
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fwj
Junior Member
Posts: 99
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Post by fwj on Apr 29, 2019 8:36:12 GMT
"Device not authorized" problem has been fixed. Just tested.
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mirah
New Member
Posts: 12
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Post by mirah on Apr 29, 2019 14:07:32 GMT
Thanks for reply's I will do sanity testing in the today evening. But guessing by It shall back work normal
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Post by Thirsty on Apr 29, 2019 16:08:39 GMT
Issue seems to be fixed. I had no problems connecting to my car.
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mirah
New Member
Posts: 12
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Post by mirah on Apr 29, 2019 17:12:29 GMT
Yes mine is working as well. All goods when it ends well . I hope that tomorrow such outage will not occur, I really need odb11 to scan car (seat cupra 5F) that I am planning to buy
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Post by Thirsty on Apr 29, 2019 17:44:55 GMT
Yes mine is working as well. All goods when it ends well . I hope that tomorrow such outage will not occur, I really need odb11 to scan car (seat cupra 5F) that I am planning to buy It's the first time since i bought the device that such problems occured
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fwj
Junior Member
Posts: 99
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Post by fwj on Apr 29, 2019 17:51:03 GMT
Yes mine is working as well. All goods when it ends well . I hope that tomorrow such outage will not occur, I really need odb11 to scan car (seat cupra 5F) that I am planning to buy It's the first time since i bought the device that such problems occured Same for me, since 2016. And I hope, this will never happen again.
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Post by luckybarker on Aug 13, 2019 18:25:31 GMT
just used mine to day now i cannot connect or use or fix isssue because i cannot diag i have done ever tbl shooting i can think of and still cannot connect, i store my device in safe place dry where its not going to bounce around.
soo is someone using my device pro code now via a key gen. your data farm down again??? if i have to get i won't be happy. i cannot afford it and to wait when there are problems i need to fix
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Post by luckybarker on Aug 13, 2019 18:26:15 GMT
just used mine to day now i cannot connect or use or fix isssue because i cannot diag i have done ever tbl shooting i can think of and still cannot connect, i store my device in safe place dry where its not going to bounce around. soo is someone using my device pro code now via a key gen. your data farm down again??? if i have to get i won't be happy. i cannot afford it and to wait when there are problems i need to fix wifi cell and personal hot spot via another phone.
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Post by Thirsty on Aug 13, 2019 19:51:28 GMT
If it suddenly stopped working it could be the hardware or the servers. Can't test connection atm so idk if it's the servers. What led colors are on your dongle?
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