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Post by guruuno on Sept 5, 2023 20:41:01 GMT
2016 got a OBD Eleven for my GTI, bought a 'dedicated' ANDROID DEVICE. Bought many, many, many credits. Played, coded, played done. Fast forward 2023 (7 years later), my device says no support, need new android device, update my existing device to be compatible, does not want top work/play nice. Choices, buy a new android device, buy an iPhone and new ODB Eleven device, or look for support. Support? Where? How? What was I as a subscriber/invested user, NEVER informed of forthcoming changes. Bottom line is I need to use the item I paid for to use it to do what it is intended to be used for and I am against a brick wall, especially with purchased credits. Regardless, how is a company supposed to support the initial backers by abandoning them? Need direction.New ODB device, new iPhone and or replace Android device and try to get Gen 1 to work. This is a NIGHTMARE!!! AND, what is the offsetting appeasement offering for the inconvenience?
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Post by whataboutthis on Sept 6, 2023 8:32:23 GMT
Whilst I fully understand your frustration this minimum operating system (both Android and IOS) is a fact of modern life, lots of software stops working because the IOS/Android/Windows operating system has changed. On the OBD11 Help files and various advertising media they show the current minimum version of Android/IOS they support but you can be sure this will increase over time. If you want to use IOS you need next gen, If you want to support BMW or Any other car marque you will need next gen dongle. If you only want to look after VAG your current First Gen will work fine you just need to buy an android devices (personally I would go for Android 9 and above) There is no offsetting appeasement, its just a change you have to live with and (in fairness to them) they never promised to support all operating system versions for ever, like they never promised to give free credits for ever or lifetime pro for ever (we just assumed it) Support is online via the app, via there web site obdeleven.com/support or email support@obdeleven.com
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