Device not authorized/device update

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wayneair
New Member

Posts: 1

Device not authorized/device update May 23, 2023 16:02:39 GMT via mobile

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Post by wayneair on May 23, 2023 16:02:39 GMT

One day it's fine, next day it's not and says "device not authorized"..

OK... Uninstall and unpair, reinstall and repair, says device needs updating, it begins the process, but then says I need a network connection...

OK. Tried it with 5G and wifi. Neither worked. (Android) Now what?

Last Edit: May 23, 2023 16:03:14 GMT by wayneair

whataboutthis
Ultimate Member

Posts: 1,164
Member is Online

Device not authorized/device update May 23, 2023 21:41:11 GMT

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Post by whataboutthis on May 23, 2023 21:41:11 GMT

from OBD11 HELP FILE support.obdeleven.com/en/articles/5605416-issues-connecting-to-the-vehicle-how-to-resolve-this

"Device is not authorized" - try to re-install the application if the issue persists, please, contact our Customer Support by providing your purchase.

You have tried the re-install and it dont work so contact support via in app help function or via email support@obdeleven.com

I seem to recall this means the dongle is broken but happy to be proved wrong but they will want you to prove when and where you purchased as the 2 year warranty only applied if you purchased it from OBD11 or AUTHORIZED reseller

Check out www.vwvortex.com/threads/obd11-obd-eleven-outstanding-bug-list.9493017/ for a good list of outstanding issues and www.vwvortex.com/threads/obd11-hidden-features.9487991/ for hidden features

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