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Post by stanleyriickyy on Sept 16, 2022 7:01:26 GMT
Hello Guys,
I’ve just received my OBDEleven pro and i immediately went on to register the car but when i put the vin it didnt recognized the car, so i had to put it in manually. After that i tried scanning the car for faulty codes but every time its done scanning, i get the notification that my vehicule scan failed and that i have to try again. And when i just click the modules it says modules unknown. Also all the one-click codings are all on unknown/ not supported.
I’ve also noticed that when i got to garage my engine code is not displayed and my mileage is also on unknown.
I drive a 2017 Golf 7 1.4TSI pre-facelift that has been imported from Germany to the Netherlands. I don’t know if this also might be the issue? 🤷🏽♂️.
Anybody any idea what i can to so i can start programming some codes on my car?
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Post by vwjap on Sept 16, 2022 11:43:22 GMT
Import shouldn’t matter, do you have any warning lights on? Do you have problems getting the car to start? Do you have problems unlocking the doors?
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falcon
Junior Member
Posts: 57
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Post by falcon on Sept 16, 2022 17:09:32 GMT
Hi, is your adapter properly connected to the car - correctly in the OBD port? What colors do the LEDs on the adapter show? Is your mobile phone also connected to the adapter via bluetooth and not to the car? Stable data connection and GPS switched on on the mobile phone? Which adapter generation and which mobile phone system (white adapter only andriod)? Lots of opportunities for mistakes. If everything has been checked and you still have problems, try it on another vehicle.
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Post by stanleyriickyy on Sept 16, 2022 17:36:54 GMT
Import shouldn’t matter, do you have any warning lights on? Do you have problems getting the car to start? Do you have problems unlocking the doors? The car is fine and starts immediatly as soon as i turn the key over. I dont have any lights on. I can easily lock the doors and unlock them. |
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Post by stanleyriickyy on Sept 16, 2022 17:41:20 GMT
Hi, is your adapter properly connected to the car - correctly in the OBD port? What colors do the LEDs on the adapter show? Is your mobile phone also connected to the adapter via bluetooth and not to the car? Stable data connection and GPS switched on on the mobile phone? Which adapter generation and which mobile phone system (white adapter only andriod)? Lots of opportunities for mistakes. If everything has been checked and you still have problems, try it on another vehicle. Yes my OBD is properly inserted at first i see a red light and after i connect it with my iphone i see the white light. I have the latest version, the black device. Further i do have a good connection through my phone, it’s just when i try to do a full scan it simply scans everything and at the end it says vehicule scan failed, try again. I was thinking i might have inserted the wrong model but not really sure of it. Any other ideas of what i could be?🤷🏽♂️ |
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valk
Full Member
Posts: 112
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Post by valk on Sept 16, 2022 18:53:26 GMT
Where you live in the Netherlands?
Maybe i can help
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Post by stanleyriickyy on Sept 16, 2022 20:37:06 GMT
Yes i live in the Netherlands, Rotterdam but i travel a lot through the country because of work
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Post by dv52 (Australia) on Sept 16, 2022 22:27:53 GMT
I'm guessing - but if this was my problem, I would try to identify the broad area of the fault (i.e. is this an error with the dongle or the car). Maybe look at the condition of the OBD port on the car. In particular, physically eyeball the pins - are any pins bent, or are any pins pushed-in further than others?. Given that OBD11 does communicate with the car (of a fashion - albeit it can't identify modules) -maybe this is an earth problem (again - a wild guess)! Also, can you try reading the CAN bus on another car? If so, the problem is clearly NOT with the OBD11 dongle! I also wonder if this car has been "rebuilt" - maybe post-up screenshots of the error message Don |
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Post by stanleyriickyy on Sept 17, 2022 5:37:01 GMT
Thank you for thinking with me! I will look at the pins and the earth later on today but honestly i think the OBD is fine because a friend of mine tried using vcds and could read every module on my car and even reset codes. So i dont really get why he can read it with his vcds laptop and i cannot read it with OBD11
What do you mean by rebuilt?
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Post by stanleyriickyy on Sept 17, 2022 5:45:37 GMT
Here is a screenshot of what i see after a full scan. It's in dutch but it basically says "vehicule scan failed, try again later"  |
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Post by vwjap on Sept 17, 2022 9:09:13 GMT
First I’d try a android, I get lots of connecting problems with iOS and use it as a last resort, android just seems stable
Luckily I have 2 dongles so I would try the other one
Do you have the phone your using paired to the Bluetooth of the car? If so try disconnecting/unpairing it
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Post by stanleyriickyy on Sept 17, 2022 9:32:42 GMT
That's actually something i was thinking about of trying but i will let u know if that works. First need to find myself an android phone since i always have had Iphone  Isn't there a way how i can just erase everything and start again from scratch? like registering de dongle and the car? |
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Post by vwjap on Sept 17, 2022 11:51:43 GMT
Not in the app, only if you contact support in app,
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Post by stanleyriickyy on Sept 20, 2022 18:01:25 GMT
I just tried the OBD11 on a friends car a 2020 vw polo and it worked perfectly, i also explained this problem to OBD11 and they issued it as a bug and that i have till wait for the developers to look at it 🤷🏽♂️, but honestly i’m not really sure if that would help.
I even tried asking them to erase my car data from the server so i can start all over again but because its registered as a bug they cannot erase it
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Post by stanleyriickyy on Sept 20, 2022 18:02:12 GMT
Honestly dont know what else to do
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Post by dv52 (Australia) on Sept 20, 2022 21:56:27 GMT
stanleyriickyy : Hello again. Interesting results - so the device works on another car, but it doesn't work on your mk7.5. I'm not aware that this error is systemic on the countless other mk7.5s on which OBD11 has been used - which suggests that there is something special about your particular car! Very odd!! I understand the level of frustration that you must be feeling - but if you are prepared to investigate further, maybe try the following: - Go to garage on the app with your Phone and select the car.
- On the "Info" part of the next screen, note the VIN that is identified and compare this with the VIN that is shown on the physical cut-out window behind the dash under the windshield. Are the numbers the same?
Next: the error message in the screenshot that you posted earlier specifically related to a failed attempt to complete a scan. Does the software work for any other OBD11 option on the car?
For example: - If you select the Home screen and you press the button in the star below, do you see the list of modules that are installed in the car -like in the second screen below?
- If so, select a module (doesn't matter which) - are you able to see a screen with a number of options for the chosen module?
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Post by stanleyriickyy on Sept 21, 2022 8:08:37 GMT
Thank you very much for your response dv52 (Australia) but just a small correction i do have a mk7 pre facelift. My mk7 comes from january just before they decided to release the mk7.5 But i’ve done every step u suggest and the VIN are all the same and i can see all the modules that OBD11 provides the only thing when i click on it, it says modules are unknown. The costumer service from OBD11 told me to do a full scan of it so it reads all my modules but that doesnt happen because it does the whole scan and at the end it says vehicule scan failed try again later.. so yeah its actually very frustrating because i thought it would be a lot easier for me to do some programming and keep more in touch with the diagnostics of my car. Actually don’t know what else to do. |
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Post by vwjap on Sept 21, 2022 9:08:59 GMT
When you do a scan what module does it stop at?
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Post by stanleyriickyy on Sept 21, 2022 11:02:27 GMT
When i start the scan it start counting till it reaches 236 modules in total, after it finishes all 236 modules i get the message “ vehicule scan failed, try again later”
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Post by vwjap on Sept 21, 2022 11:38:27 GMT
So you got a duff gateway module or was it central electronics module
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Post by stanleyriickyy on Sept 21, 2022 14:08:49 GMT
Could u explain this to me? Don’t really understand what u mean? Sorry about it my English isn’t that good🤦🏽
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Post by vwjap on Sept 21, 2022 15:11:53 GMT
I saw a sirocco that done exactly the same, the gateway was at fault (think it was a broken live wire)
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Post by stanleyriickyy on Sept 21, 2022 16:17:34 GMT
How do i check if my gateway is at fault? Because my local garage can read everything using vcds but could it be that there is some kind of security that doesnt let OBD11 read my modules?
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Post by vwjap on Sept 21, 2022 17:08:20 GMT
Im not sure, as the car went into Vw to get fixed,
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Post by dv52 (Australia) on Sept 22, 2022 0:08:28 GMT
When i start the scan it start counting till it reaches 236 modules in total, after it finishes all 236 modules i get the message “ vehicule scan failed, try again later” hmm........ it certainly does appear to be a very odd problem!!! Again, my hunch (guess) is that this is a problem that's peculiar to your car - rather than an OBD11 software matter (but I freely admit that I could be wrong)
To add to vwjap sage conclusion - maybe a small amount of background might help to further an understanding of the possible cause? And please accept my apology if you already know this stuff On a car with CAN based protocols (like your mk7), each of the myriad of modules live on 2 x wire networks from a communication perspective (called "CAN-high wire and CAN-low wire"). There are a number of these comms networks on a modern car and they form "CAN buses" (the Golf has 6 x CAN buses)- the separation is functionally based.
Communications between ALL of the modules on these various CAN buses are controlled by a central module - which OBD11 calls the Gateway module. You can think about this set-up as a hub-and-spoke arrangement with the Gateway module at the hub - directing comms traffic on each of the spokes (being each of the different CAN buses -to which other modules are connected). So, the Gateway module is the central controller when OBD11 is in scan (diagnostics) mode. When producing the scan report, the Gateway module sends a request to each of the other modules on the various CAN buses to report back their equipment details and to provide a full dump of their fault memory contents (if any). This is a sequential communications process by individual module.
In summary: the diagnostic scan process is simply a series of challenge-response commands by the Gateway module for ALL modules that are installed in the car
I hope this all makes sense so far! Now, as you will doubtless understand, the Gateway module needs to distinguish the identity of each individual module. It does does this by a unique hexadecimal address which is given to each module. You can see this number on the Control Units screenshot in my previous response (it's shown on the upper left-side of each module)
Hexadecimal numbers (as distinct from decimal numbers) are used for this address function because they are more efficient in computer code. For this address function, 2 x hex numbers are used - which means that it is possible to identify up to 256 different modules (see how efficient hex numbers are - if 2 x decimal numbers were used, the max would be 99+zero!!). Of course no one car will have ALL these modules!! OK - again, hopefully I haven't lost you. So, it would be highly inefficient if every time a scan is requested, the Gateway module is forced to poll ALL 256 possible modules. The better solution would be to give the Gateway module a list of all the modules that are installed in the car and for the scan function to poll ONLY these "registered" modules. This is done by what OBD11 calls the Gateway list and this list is unique for each car. In your response above, you mention that the scan "reaches 236 modules in total". I wonder if you really meant "256"?- but in any event, it shouldn't reach anywhere near this number because the scan should ONLY poll the module numbers that are registered in the Gateway list!! Maybe it's worth looking at your Gateway list- to see how it's constructed. If you want to do this - it's done as follows:
On your car and for the screenshot "Gateway list coding" above - what numbered circles are ticked?
Don
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Post by stanleyriickyy on Sept 22, 2022 8:57:42 GMT
Thank you very much for all the information, i’ve actually tried to see what i get when i click on the modules to see what's listed on my gateway but all i can see is blank. And it says that i have to select a gateway. Correct me if i’m wrong but could it be that my gateway is the problem?  |
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Post by vwjap on Sept 22, 2022 10:05:49 GMT
How do i check if my gateway is at fault? Because my local garage can read everything using vcds but could it be that there is some kind of security that doesnt let OBD11 read my modules? What errors were there when they connected vcds? Any chance one to do with gateway? |
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Post by stanleyriickyy on Sept 22, 2022 19:52:41 GMT
I will have to go by a friend of mine to have it read out, unfortunately he’s with vacation now so i would have to see if i can find someone else who could do a scan for me and read my modules to see if my gateway is the problem
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Post by dv52 (Australia) on Sept 22, 2022 22:30:57 GMT
Correct me if i’m wrong but could it be that my gateway is the problem? So, here's the thing about remote diagnostics on open forums like this - it ain't a good way of fault finding because it's entirely dependent on the information provided by the car-owner (please don't take offense - none is intended: it's just a statement of fact!!)
If you can bring the car to my workshop, I'm sure that we would have a much better chance of success!! 
Anyhow, of course the answer to your question is a resounding "YES" - BUT!! As we have discussed, the activities of the Gateway module in the diagnostic mode is crucial to a successful scan report. However, the primary role that the Gateway module performs on a functioning CAN network is controlling communications between modules in its non-diagnostic mode - being the general activities of normal car operation. Reporting scan results is really a "special" activity!
Now, from your explanations thus far, I assume that the car is functioning correctly as a driven vehicle. This suggests that the Gateway module is performing its primary role - albeit I guess that it's possible for the Gateway module to have an internal fault just with its diagnostic function
Don
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