veton
New Member
MK8
Posts: 20
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Post by veton on Jul 20, 2022 15:50:40 GMT
I bought 2 months ago obd + pro + 800 credits for 99 euros
with the discount I paid 69 euros
it arrived in the mail today.
I activated it and connected it to the car, but I have no available credit
0 credits
What should I do and who should I contact?
Thanks everyone!
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Post by whataboutthis on Jul 20, 2022 21:07:49 GMT
If you purchased it directly from Voltas IT (OBD11) then use in app help function or email support@obdeleven.comm and they will sort you out.
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veton
New Member
MK8
Posts: 20
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Post by veton on Jul 20, 2022 21:29:45 GMT
Yes Directly from their website I waited 2 months for it to arrive in Vienna. I sent 5 messages for support, but no one has answered yet Shame on obdeleven team I paid 59.90 euros and postage 10 euros Now I have an ordinary toy that is unusable  |
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Post by whataboutthis on Jul 20, 2022 22:06:57 GMT
ok well you need to keep pushing support, i have to say support always answer my online queries quick but keep using in app system and leave your email and link to this thread.
i am guessing you bought the basic setup and a pro licence seperate in which case you should have had an email from voltas for the pro and credits
check your spam folder
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veton
New Member
MK8
Posts: 20
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Post by veton on Jul 20, 2022 22:45:25 GMT
I bought obdeleven pro and credit 800
it was the month of April and the regular price is 99 euros
I got it for 59.99 euros because there was some kind of price reduction
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veton
New Member
MK8
Posts: 20
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Post by veton on Jul 21, 2022 7:39:20 GMT
No one answered me in support
Buy pro and credit at a reduced price
They cheat you and send you an unusable toy
I feel like kicking the device
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Post by whataboutthis on Jul 21, 2022 7:58:26 GMT
Well i am sorry I can only presume they are busy today as i raised an issue last night and it has not been read yet. Lot of people are moaning about the new lack of credits so I suspect Support are very busy dealing with the fallout. I will drop them a line to look at this thread but they will just say you need to contact them directly so send more emails and use the chat system in the app or via the OBD11 Website. If you bought a pro plan then according to support.obdeleven.com/en/articles/5608897-how-to-buy-a-pro-ultimate-plan you should have received an email, support will want proof of purchase I suspect before they send you another one |
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Post by jurate on Jul 21, 2022 13:26:05 GMT
Hello,
Could you please write us on our Live Chat (www.obdeleven.com) or from the application with an email you made the purchase or the copy of your invoice, so we can help you out to sort this up!
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veton
New Member
MK8
Posts: 20
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Post by veton on Jul 21, 2022 16:52:29 GMT
Yes I send now
2x100 credit code in mail
but need 800 and pro
my order : easter special nextgen pack 99 euro - 40% 59.99 euro
26.04.2022
tnx guys
I wait
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veton
New Member
MK8
Posts: 20
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Post by veton on Jul 22, 2022 7:49:23 GMT
22.07.2022 ( 09:50h )
I got a reply that my order is 99 euros OBDeleven, 200 credits and a mobile phone holder
I realized that they have committed a fraud against me if the customer
If it were as they say, I would not take the device at all
Thanks to everyone here for your support
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Post by Thirsty on Jul 22, 2022 8:15:12 GMT
Well you should have some sort of invoice where all the items are listed with the price you paid.
Do you have such a proof?
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Post by whataboutthis on Jul 22, 2022 9:06:40 GMT
Just checked and dont think you purchased with a Pro License  |
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