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Post by mtech on Sept 20, 2021 6:26:19 GMT
Use the following format to report bugsDescription of bug: your bug descriptionAndroid software version: your android version
Phone: your android phone modelDongle variant: Firstgen or Nextgen
Car: your vehicle brand, model and year
App profile: your app user email or username Changelog
v0.45.1
- Fixed check ignition error on vehicle connect In case you cannot see the update in your Play Store/AppGallery yet, you can download the application directly via this link.
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0.45.1
Sept 21, 2021 10:48:34 GMT
Post by ohiospyderman on Sept 21, 2021 10:48:34 GMT
Most of the time it takes 3-4 minutes (or more) to connect. And then occasionally almost immediately disconnects. Doing a FULL BACKUP went up to 98% complete and then stalled (at 98%). Also during one of the first few connects, I tried to change the color of the "ring" and it would not "take". Reconnecting solved that issue. Android 11 Samsung Galaxy S10 NextGen 2021 VW Tiguan SEL Premium R-Line [email protected] |
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0.45.1
Sept 28, 2021 13:03:02 GMT
Post by jackytw on Sept 28, 2021 13:03:02 GMT
Yes, connect time always spend more than 3 mins, why it take so much time? Android 11 Samsung Galaxy S20 app version 0.45.1 NextGen ODBeleven 2020 VW Tiguan R-Line [email protected] |
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0.45.1
Sept 28, 2021 13:27:44 GMT
Post by ohiospyderman on Sept 28, 2021 13:27:44 GMT
Still having the issue where I almost always have to connect twice. It takes a good while for it to connect and then it immediately dis-connects. The second connection is quicker and stable. Android 11 Samsung Galaxy S10 NextGen 2021 VW Tiguan SEL Premium R-Line [email protected] |
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0.45.1
Sept 30, 2021 9:20:48 GMT
Post by OBDeleven on Sept 30, 2021 9:20:48 GMT
Hello, if you are having issues connecting to your device, please open the ticket for customer support by pressing help and they will investigate it. Thank you.
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0.45.1
Sept 30, 2021 10:04:23 GMT
Post by ohiospyderman on Sept 30, 2021 10:04:23 GMT
Isn't you just knowing that there are issues enough?
Press help where? Is there somewhere in the app?
Please remember I am new to this platform and the tool....
Bob.
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fwj
Junior Member
Posts: 98 
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0.45.1
Sept 30, 2021 19:34:43 GMT
Post by fwj on Sept 30, 2021 19:34:43 GMT
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0.45.1
Sept 30, 2021 19:41:57 GMT
Post by ohiospyderman on Sept 30, 2021 19:41:57 GMT
I don't think I can open a support ticket from THAT help feature (I could be wrong though)....
Bob.
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fwj
Junior Member
Posts: 98
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0.45.1
Sept 30, 2021 19:50:57 GMT
Post by fwj on Sept 30, 2021 19:50:57 GMT
Please read the description I linked carefully to the end.
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0.45.1
Sept 30, 2021 20:04:57 GMT
Post by ohiospyderman on Sept 30, 2021 20:04:57 GMT
WAY too much work as THIS issue support forum is right here and I've posted in it.
If they don't want to know what's wrong with their app, why have this section of the forum?
Bob.
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0.45.1
Oct 1, 2021 22:06:35 GMT
Post by ohiospyderman on Oct 1, 2021 22:06:35 GMT
I can tell you that at least 3 (if not 4) of my control units showed OFFLINE faults.
I connected and cleared them, but have yet to do a FULL SCAN to see if they or other issues appear.
Bob.
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0.45.1
Oct 3, 2021 20:23:38 GMT
Post by deextr1624 on Oct 3, 2021 20:23:38 GMT
Description of bug: Dongle disconnects as soon as password in entered. Android software version: OBDeleven 0.45.1 (10509) / Android 10 Phone: CAT S62 Pro Dongle variant: OBDEleven Pro Nextgen Car: Audi TT 8J, 2010 App profile: [email protected]This has worked only once. Now everytime I try to use the dongle, it says connection lost as soon as I enter the password after connecting to the OBDEleven dongle. I an going to be returning the unit soon If no solution is found.
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0.45.1
Oct 6, 2021 11:14:37 GMT
Post by OBDeleven on Oct 6, 2021 11:14:37 GMT
Contact Customer support for device password recovery, that should solve the issue.
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