Post by OBDeleven on Jun 14, 2021 13:05:37 GMT
Starting from 15.06.2021 OBDeleven PRO version becomes a yearly SUBSCRIPTION
PRO users who have purchased it before 15.06.2021 can continue using it, it is a LIFETIME value for them.
The basic version will continue to work as usual. When upgrading to PRO - a yearly subscription will be needed.
FREQUENTLY ASKED QUESTIONS
Subscription expiry
Subscriptions will not be automatically extended, it should be done manually via the Dashboard. When the subscription expires you will be returned to the plan you had before: Basic or PRO.
How to buy a PRO PLAN?
Buy the PLAN in our shop: obdeleven.com, receive the subscription code into your email, and activate it via OBDeleven Dashboard.
Your PRO PLAN will be activated after the first product connection to the vehicle.
I am already an OBDeleven user, what should I do regarding the PRO PLAN?
• If you have a Basic version, it will continue to work. If you want to upgrade to the PRO or Ultimate plan, you will need to buy the subscription.
• If you have a PRO version, purchased before 15.06.2021, you can continue using it unlimited – it is a lifetime value for you. Subscription plan is applied just for new customers.
What happens if I bought a PRO version before the PRO PLAN release?
If you have purchased a PRO version before 15.06.2021, please contact our support team (via Live Chat or email: [email protected]), submit your purchase documents with indicated date, and your plan will be changed from 1-year subscription to a Lifetime PRO license.
How do I cancel my subscription?
If you haven't used any feature from your subscription PLAN, you can return it within 30 days after purchase. If you have used at least one feature, there is no possibility to return the PLAN.
How long is the subscription code valid?
If the code was not activated, it is valid for 12 months after purchase.
How do I know if my subscription PLAN is active?
Check in your profile.
I already have a PRO, can I activate another one?
● When you have a PRO Subscription, you cannot activate another PRO earlier than 30 calendar days before the subscription expires.
● When you have a PRO subscription and <= 30 calendar days before the expiry of the subscription, the validity period is extended for the remaining time of the previously active subscription.
PRO users who have purchased it before 15.06.2021 can continue using it, it is a LIFETIME value for them.
The basic version will continue to work as usual. When upgrading to PRO - a yearly subscription will be needed.
FREQUENTLY ASKED QUESTIONS
Subscription expiry
Subscriptions will not be automatically extended, it should be done manually via the Dashboard. When the subscription expires you will be returned to the plan you had before: Basic or PRO.
How to buy a PRO PLAN?
Buy the PLAN in our shop: obdeleven.com, receive the subscription code into your email, and activate it via OBDeleven Dashboard.
Your PRO PLAN will be activated after the first product connection to the vehicle.
I am already an OBDeleven user, what should I do regarding the PRO PLAN?
• If you have a Basic version, it will continue to work. If you want to upgrade to the PRO or Ultimate plan, you will need to buy the subscription.
• If you have a PRO version, purchased before 15.06.2021, you can continue using it unlimited – it is a lifetime value for you. Subscription plan is applied just for new customers.
What happens if I bought a PRO version before the PRO PLAN release?
If you have purchased a PRO version before 15.06.2021, please contact our support team (via Live Chat or email: [email protected]), submit your purchase documents with indicated date, and your plan will be changed from 1-year subscription to a Lifetime PRO license.
How do I cancel my subscription?
If you haven't used any feature from your subscription PLAN, you can return it within 30 days after purchase. If you have used at least one feature, there is no possibility to return the PLAN.
How long is the subscription code valid?
If the code was not activated, it is valid for 12 months after purchase.
How do I know if my subscription PLAN is active?
Check in your profile.
I already have a PRO, can I activate another one?
● When you have a PRO Subscription, you cannot activate another PRO earlier than 30 calendar days before the subscription expires.
● When you have a PRO subscription and <= 30 calendar days before the expiry of the subscription, the validity period is extended for the remaining time of the previously active subscription.