Post by poofgone on Feb 28, 2021 18:59:17 GMT
First, I'm writing a quick message to the business owners, but I am concerned that they don't even check the website. This is clear to me watching other customers with straightforward questions about advertised expectations not receiving assistance. T
I've been a vcds user on my b5s4 for a long time. Recently I upgraded my daily driver from a Range Rover Velar to an Audi q8. My vcds was v4, and the option was to buy new vcds or try this OBDeleven. I went with the latter...
What I wanted out of the device is easy coding/adaptation of features/hacks. Don't we all? Obdeleven does a great job at promoting single-click apps and coding/adaptation. But this is where it ends - there's very little substance beyond the marketing.
It Ain't Easy Being Green
I'm not a mechanical novice, but I'm a bit green knowing the inner workings of all the options and modules of the car. Obdelevens marketing made it look easy, as if it was catered to someone like me. Someone who wanted to turn on features that Audi had hidden away. But there's no documentation of features and what coding/adaptions are required. There's a google doc that someone made, but almost every item I looked for didn't exist in the adaptations or coding. The adaption/coding list is the same as VCDS with new additional description or assistance, so what's the point to OBDEleven? I expected a longer write-up of options and a dictionary of what choices need to be enabled/disabled for various hacks.
Forum Is Dead
Go back in time, and there are "deleted users" who were once super active - and doing great experiments and publishing results. That activity is gone today, even by the business owners. There are all these sections about requesting apps and help with specific models. Posts go unread and ignored by the owners. Why have a forum if you don't use it to understand what the customers want? I'd love to support a small business - but a small business that doesn't communicate with its customers must be struggling. It's self-inflicted, guys - you're doing this to yourself. By not communicating with customers, you're essentially sending a message that we are all wrong. Think about that, if all of your customers are wrong, then you don't have a product that fits the addressable market.
One Click Apps
I like the idea of paying for a one-click app - you came up with a great business model, but you don't support it. There's a section in the website to request apps. But you expect the user to post every detail about the app so you can make it easier. Here's the thing, if any user knows the details, we wouldn't need the one-click because we could code it ourselves. So you're essentially trying to sell something easy to someone who already can do it - it's flawed. My expectation was as a new user, I could request an app (i.e., turn off start/stop for model xxx year yyyy), and you'd do it. Voila, I use credits, and you make money.
Spending time on your website, the business model made a lot of sense - it was simple - customer requests a feature/hack, you make it a one-click-app, the customer pays for it, rinse and repeat. I was wrong; this doesn't exist.
But I was offbase / obdeleven is made by experts for experts - on that note, if I want an "expert" software for my Audi, I'll use vcds. So I'm returning this device (thank you, Amazon) and upgrading to the latest vcds
I've been a vcds user on my b5s4 for a long time. Recently I upgraded my daily driver from a Range Rover Velar to an Audi q8. My vcds was v4, and the option was to buy new vcds or try this OBDeleven. I went with the latter...
What I wanted out of the device is easy coding/adaptation of features/hacks. Don't we all? Obdeleven does a great job at promoting single-click apps and coding/adaptation. But this is where it ends - there's very little substance beyond the marketing.
It Ain't Easy Being Green
I'm not a mechanical novice, but I'm a bit green knowing the inner workings of all the options and modules of the car. Obdelevens marketing made it look easy, as if it was catered to someone like me. Someone who wanted to turn on features that Audi had hidden away. But there's no documentation of features and what coding/adaptions are required. There's a google doc that someone made, but almost every item I looked for didn't exist in the adaptations or coding. The adaption/coding list is the same as VCDS with new additional description or assistance, so what's the point to OBDEleven? I expected a longer write-up of options and a dictionary of what choices need to be enabled/disabled for various hacks.
Forum Is Dead
Go back in time, and there are "deleted users" who were once super active - and doing great experiments and publishing results. That activity is gone today, even by the business owners. There are all these sections about requesting apps and help with specific models. Posts go unread and ignored by the owners. Why have a forum if you don't use it to understand what the customers want? I'd love to support a small business - but a small business that doesn't communicate with its customers must be struggling. It's self-inflicted, guys - you're doing this to yourself. By not communicating with customers, you're essentially sending a message that we are all wrong. Think about that, if all of your customers are wrong, then you don't have a product that fits the addressable market.
One Click Apps
I like the idea of paying for a one-click app - you came up with a great business model, but you don't support it. There's a section in the website to request apps. But you expect the user to post every detail about the app so you can make it easier. Here's the thing, if any user knows the details, we wouldn't need the one-click because we could code it ourselves. So you're essentially trying to sell something easy to someone who already can do it - it's flawed. My expectation was as a new user, I could request an app (i.e., turn off start/stop for model xxx year yyyy), and you'd do it. Voila, I use credits, and you make money.
Spending time on your website, the business model made a lot of sense - it was simple - customer requests a feature/hack, you make it a one-click-app, the customer pays for it, rinse and repeat. I was wrong; this doesn't exist.
But I was offbase / obdeleven is made by experts for experts - on that note, if I want an "expert" software for my Audi, I'll use vcds. So I'm returning this device (thank you, Amazon) and upgrading to the latest vcds
