Post by daveuk on Jan 13, 2021 7:24:40 GMT
I purchased this device a short while ago with high hopes.
I purchased the pro version of the device and started to use it mid December, unfortunately the device does not work on my 2019 golf.
The device fails to identify the installed modules, resulting in it attempting to scan every possible module and ultimately failing. When you attempt to access any of the modules you know are installed the device hangs and then reports that the module did not respond.
I reported the issue to OBDeleven support, who to start with responded quite fast, informing me they had enabled “bug reporting” on my account, I quickly generated and submitted a bug report along with a full vcds scan ( that works flawlessly)
Unfortunatly this is where any positivity ends, as of close to 4 weeks since I made the report we have made zero progress, this morning I have received a email asking for a video ( the same as I already submitted a month ago) showing what the actual problem is.
Support refuse to tell you what is going on and simple say “the developers are working on it” they also fail to provide any kind of detail and simple reply with a single sentence answer every couple of day.
They deliberately stalled me In order to run the clock down on the return window.
My advise to anyone considering purchasing something from these people is simple dont. Vcds might be a little more money however it is a properly developed product with a real support team unlike OBDeleven
I purchased the pro version of the device and started to use it mid December, unfortunately the device does not work on my 2019 golf.
The device fails to identify the installed modules, resulting in it attempting to scan every possible module and ultimately failing. When you attempt to access any of the modules you know are installed the device hangs and then reports that the module did not respond.
I reported the issue to OBDeleven support, who to start with responded quite fast, informing me they had enabled “bug reporting” on my account, I quickly generated and submitted a bug report along with a full vcds scan ( that works flawlessly)
Unfortunatly this is where any positivity ends, as of close to 4 weeks since I made the report we have made zero progress, this morning I have received a email asking for a video ( the same as I already submitted a month ago) showing what the actual problem is.
Support refuse to tell you what is going on and simple say “the developers are working on it” they also fail to provide any kind of detail and simple reply with a single sentence answer every couple of day.
They deliberately stalled me In order to run the clock down on the return window.
My advise to anyone considering purchasing something from these people is simple dont. Vcds might be a little more money however it is a properly developed product with a real support team unlike OBDeleven
