jasa004
New Member
pACC for restricted regions on Audi MLBevo!
Posts: 26
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Post by jasa004 on Dec 4, 2020 8:46:38 GMT
Hey guys, dealership changed my BCM and then applyed factory coding to it. Well before that i made a full backup with OBD11 because i made tons of changes since i got the car. Anyway, now i wanted to check through my backup, specificly adaptations... Sadly, the most important adaptations dont show as i get this message instead: Access auhtorization required, perform Login. Login does not help. Any ideas, solutions? Might as well sell the device if backups wont help me Module: 09 Central Electronics Security code for module: 20113 Car: Audi A4 B9 2016
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Deleted
Deleted Member
Posts: 0
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Post by Deleted on Dec 4, 2020 10:13:37 GMT
I would speak with support directly via the in app help function or using the OBDELEVEN.COM chat system
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jasa004
New Member
pACC for restricted regions on Audi MLBevo!
Posts: 26
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Post by jasa004 on Dec 8, 2020 10:25:10 GMT
I did several times over my ownership of the device. Support either never replies/reads or replies some generated textbook reply that does not help. So im asking on forums now. Shame.
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Deleted
Deleted Member
Posts: 0
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Post by Deleted on Dec 8, 2020 10:50:14 GMT
spoke with support this morning
me - Morning we have a user on the forum who is getting error message access authorisation required, perform login on a backup he created. I have never seen this before do you know why it occurs. The user has already contacted support and does not understand the answer
10:42 AM ME 2ndly if its not possible for him to access it is it possible for you guys to email him the backup with all details shown, this will solve his issue.
Support - Edvinas, 10:43 AM Hello,
what is his email? 10:44 AM Me - jasa004 is his user name on the forum, if you can email the backup I will ask him to contact you guys directly
Edvinas, 10:46 AM Thanks.
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Have you tried emailing the backup and see if the data is included when you do the email.
If not then contact Edvinas via the obdeleven.com chat system and tell him you need them to email you the backup file with all the details completed.
Sorry cant offer a solution to the app issue but personally I have never seen this before.
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jasa004
New Member
pACC for restricted regions on Audi MLBevo!
Posts: 26
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Post by jasa004 on Dec 10, 2020 7:05:23 GMT
Hey, thanks for reaching out to them in my name, i dont know how you even got to them lol. Yes i tried emailing the backup and its the same thing but in text format...
Deactivation of stop prevention by parallel parking assistance: Access authorization required, perform Login Deactivation of stop prevention by park assist: Access authorization required, perform Login Rear_Lid_Assistance_Adaption: Access authorization required, perform Login Ill try to contact Edvinas then. Thanks again.
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Deleted
Deleted Member
Posts: 0
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Post by Deleted on Dec 10, 2020 9:33:13 GMT
No problem and sorry it did not give you the output.
To get hold of these guys you can go to the website obdeleven.com and select the chat button on the bottom right of the screen.
type in bug report then select I am having some issues Then from the drop down list select i'd llike to report a bug
then you will be chatting with a real person.
Or you can email support@obdeleven.com
Or you can use the help function (in IOS it's other Other, Help, Contact us)
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