Pro ver & credits wrong ?

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rkpilot
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Posts: 6

Pro ver & credits wrong ? Nov 19, 2020 17:48:35 GMT

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Post by rkpilot on Nov 19, 2020 17:48:35 GMT

Before I email support , maybe this is an easy one

After updating app to 1.4.0 , my profile indicates a credit balance of 14 even though I have used none and there should be well over 200 and I’m showing PRO version not activated even though I purchased a ProPac.

Using IOS 14.2

Thanks

Thirsty Moderator Posts: 1,540	Pro ver & credits wrong ? Nov 19, 2020 18:08:17 GMT Quote Select Post Deselect Post Link to Post Back to Top Post by Thirsty on Nov 19, 2020 18:08:17 GMT Was your credit balance right before the update? Same for the PRO version?
	Please don't PM me for help, use the forum My website: obd.itsezz.de Related thread: forum.obdeleven.com/thread/12657/obd-tools-thirsty

rkpilot New Member Posts: 6	Pro ver & credits wrong ? Nov 19, 2020 18:23:31 GMT Quote Select Post Deselect Post Link to Post Back to Top Post by rkpilot on Nov 19, 2020 18:23:31 GMT Thirsty, Thanks for responding... credits were correct , to be honest I’m not sure if I ever noticed the Pro Version status.

Thirsty Moderator Posts: 1,540	Pro ver & credits wrong ? Nov 19, 2020 18:49:44 GMT Quote Select Post Deselect Post Link to Post Back to Top Post by Thirsty on Nov 19, 2020 18:49:44 GMT Then i'd contact the support via the app.
	Please don't PM me for help, use the forum My website: obd.itsezz.de Related thread: forum.obdeleven.com/thread/12657/obd-tools-thirsty

Deleted
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Pro ver & credits wrong ? Nov 19, 2020 20:41:02 GMT Thirsty likes this

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Post by Deleted on Nov 19, 2020 20:41:02 GMT

If you have access to an Android phone then select Profile from main menu, then Wallet and then you will see a statement of all your credits (in and out)

The other thing (while you wait for support) have you logged in with the correct detail (OBD11 Will allow you to have your email address with both upper and lower case and you have to use it like that every time)

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Pro ver & credits wrong ?

Post by rkpilot on Nov 19, 2020 17:48:35 GMT

Post by Thirsty on Nov 19, 2020 18:08:17 GMT

Post by rkpilot on Nov 19, 2020 18:23:31 GMT

Post by Thirsty on Nov 19, 2020 18:49:44 GMT

Post by Deleted on Nov 19, 2020 20:41:02 GMT

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