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Post by truman on Jun 5, 2023 16:24:05 GMT
Just updated my OBDELEVEN version one. Its now asking me for a code? When I input 'Forgotten code' I get someone else's email address? Just what on earth is going on. It's typical that I need to use this device with over 2500 credits and it now wont work
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Post by dv52 (Australia) on Jun 5, 2023 21:33:54 GMT
truman : where did you purchase the "updated" OBD11 dongle? If it's brand-new - maybe contact the customer support! Dear community members, If you wish to contact our customer support our advice is to: - Go to our website and use the Live Chat function;
- Use the Help function found in our Android or iOS application;
- Email us at support@obdeleven.com
You can also visit our Frequently Asked Questions (FAQ) section right here: OBDeleven FAQ
Thank you!
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Post by truman on Jun 10, 2023 15:41:14 GMT
Thanks for the reply.
I purchased the OBDELEVEN from eBay some years ago. and have had no hassle until this week when my dashboard lights lit up like a Christmas tree.
Reaching for my trusty Dongle, I completed the update and that's where it all went wrong.
It now asked for a 6 digit code.
Having looked around for some answers I decided to contact customer support, The first advice was incorrect probably I described my issue incorrectly.
HOWEVER Jurate, from customer care came to my rescue and allowed me to change to code to my own setting.
FANTASTIC service from and excellent company...
The fault that knocked off most of my driving applications? a small ABS sensor in the rear wheel. £100 later all is sorted and the error are now gone...
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Post by whataboutthis on Jun 10, 2023 15:51:47 GMT
Nice to hear some positive feedback for the support team, Jurate is head of support and I have to agree she is very efficient and getting things sorted.
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Post by truman on Jun 15, 2023 16:39:11 GMT
Just updated my OBDELEVEN version one. Its now asking me for a code? When I input 'Forgotten code' I get someone else's email address? Just what on earth is going on. It's typical that I need to use this device with over 2500 credits and it now wont work An Update on this question asked... I contacted customer service and they very pleasantly allowed me to reset the code. As it was a second hand unit the original purchaser would have had the code. FANTASTIC service from the company.
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