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Post by adri73 on Feb 24, 2021 17:44:36 GMT
Hi, i have à problem when i try to put my obd11 in my golf 8, the app don't know the car and in can't do anything i can't change the settings of the dashbord fo example, i try with an other account and now he ask me a password for connecting the obd to the car, do you have a solution?
Sorry for my english i'm french it's not vers easy🤷♂️😂
EDIT: I already use my obd11 in ly golf mk7 before, maybe should i clean the cache?
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Deleted
Deleted Member
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Post by Deleted on Feb 24, 2021 19:31:37 GMT
adri73 I would raise this with support via the in app help function. The password is for the dongle if you are using an android phone then you can request for the password to be emailed to you. adri73 Je soulèverais cette question avec le soutien de la fonction d'aide de l'application. Si vous utilisez un téléphone androïde, vous pouvez demander que le mot de passe vous soit envoyé par e-mail.
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Post by adri73 on Feb 25, 2021 2:20:12 GMT
The problem is wheb i try to reset my password the app tell me "email send to vw********@outlook.com 🤷♂️
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Deleted
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Post by Deleted on Feb 25, 2021 9:17:09 GMT
From memory this is the email address that was used when the code was applied to the dongle.
If that is not your email address or you no longer have that address then I would suggest talking directly with support on the in app help function
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