pug
New Member
Posts: 7
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Post by pug on Aug 20, 2020 18:07:45 GMT
Hello,I have seat Leon 1.4 act fr 2018 and I use the app for the 30 colors for ambient light...while I used the app my phone Suddenly shut down and all stoped...when I open my phone and retry the app it’s says Not supported ....the colors on the media are 30 but I can use only the 6....that was yesterday...today the option in the media has gone!!i have no option for ambient light....I try the adaptations to fix it as they write in the forum but nothing happened....every app that I have done is always perfect... does anyone have any idea ?? thank you very much!!
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Deleted
Deleted Member
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Post by Deleted on Aug 20, 2020 19:02:01 GMT
Firstly do you have PRO or just the basic system.
Have you checked your history to see what changes are being shown.
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pug
New Member
Posts: 7
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Post by pug on Aug 21, 2020 3:22:57 GMT
Yes I have the pro version...and in the history nowhere does it say that the change took place...
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Deleted
Deleted Member
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Post by Deleted on Aug 21, 2020 8:40:06 GMT
Did the app take your credits for the job, if so I would raise that with support as it should not charge you unless it completes in my view.
This is all guess work but what support have told us before is if coding (manual or via app) is not completed then it is not saved so logically you should be able to re run the app and it work.
In your case I would suggest that you firstly clear your cache of the OBD11 App (assuming you are using android) Then I have some people have success sorting the not supported issue by running a scan first - no idea why but it has worked for some.
If not then complare current setup with your backup and see what changes have been made (and there should not be any) so you can reverse them manually if it dont let you undo.
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Post by andreic933 on Oct 14, 2020 14:51:09 GMT
hey there, did you manage to fix? if so, how? I have the same issue
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pug
New Member
Posts: 7
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Post by pug on Oct 15, 2020 17:37:06 GMT
Hello,I did all the things that they told me but nothing happen...ppffff....
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Post by juan66 on Oct 25, 2020 9:52:49 GMT
The only thing left is to take the car to the dealer and reset everything. Greetings.
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Deleted
Deleted Member
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Post by Deleted on Oct 25, 2020 10:17:50 GMT
Did you compare you backup before and after the change to see if there was any difference.
I would also try a reset of your infotainment screen as that sometimes makes a difference.
Have you run a scan to see if any errors are being reported
Dont know if the Ambient light is on a fuse but if it is then worth a check.
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pug
New Member
Posts: 7
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Post by pug on Oct 26, 2020 18:49:17 GMT
No I didn’t have backup unfortunately...and I made a scan but nothing error for the ambient light....and I made 3 times reset the infotainment....the next thing is take the car to the Seat dealer but my guarantee is not valid anymore...
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Deleted
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Post by Deleted on Oct 26, 2020 21:07:03 GMT
if you can stick up a copy of hour history file happy to have a look
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pug
New Member
Posts: 7
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Post by pug on Feb 6, 2021 10:13:59 GMT
After update app finally work and let me change the colors to original fr!!! BUT on the media disappear the ambient light....
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