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Post by konkon on Jul 23, 2020 8:20:21 GMT
Hi. Bit of a newbie, so thought I'd stick to the APPS to be safe.
I used the Start/Stop Function app to turn this off. A few days later I turned it back to standard, but now there is no delay, if you come to a stop the engine shuts off immediately - no delay like before. This is a nightmare in traffic. Is there any way to get the delay back or set the delay time?
The only other change I have made is using the App Start Stop Button Inverse. I don't think this would cause the issue but I thought I better mention it.
Thanks
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Post by konkon on Jul 25, 2020 11:19:13 GMT
Soooo.... I was kinda hoping the OBDeleven team would be helping us.
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Post by Thirsty on Jul 25, 2020 11:28:20 GMT
This is a user forum! You can get help from other users here. The OBDeleven team has other things to do  |
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Post by konkon on Jul 25, 2020 11:31:49 GMT
Thanks, but not getting any help :-( . It's really a bug in the app, I've tried to find where to report it. I went to the bug section, but can't seem to work out how to post. Sorry.
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Post by Thirsty on Jul 25, 2020 11:52:07 GMT
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Post by Deleted on Jul 25, 2020 15:20:11 GMT
Thanks, but not getting any help :-( . It's really a bug in the app, I've tried to find where to report it. I went to the bug section, but can't seem to work out how to post. Sorry.
Further to this it is always worth using the online help function and talking to support and reporting bugs.
As its the weekend you wont get any real people to talk with but leave your query and hopefully somebody will be able to help
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Post by konkon on Jul 26, 2020 8:57:26 GMT
As its the weekend you wont get any real people to talk with but leave your query and hopefully somebody will be able to help
Thanks you for the suggestion. I'm just not sure where to lodge a help query whit support. (sorry) 
The help button on the home page of this forum took me to the generic "PB Forums Help Guide", And the help button int he app, has a lot of options but I couldn't find anything related to my issue. |
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Post by Deleted on Jul 26, 2020 11:48:35 GMT
konkon I am afraid you are correct they dont help you to get to support team. This forum is a page set up by OBD11 but is a user forum so you dont get much offical interatction with the support team. The app help function is apparetly supported by AI so that over time it will be able to answer all questions but like you I found it less than helpful. What I would I do (and sure there is a quicker way) my first question is support human please then it gives you a small list and I type No, I need to talk to someone Then it gives loads of blurb and links to various sites and I select the I'm having some issues Again more options and I select I'd like to report a bug yes its a pain but it gets me to leave a message. I dont know if everybody has this but top right of you home screen do you have three white dots then this is the report a bug link but I dont know if everybody get this. You can also go to the OBD11 Home page obdeleven.com and use the Chat with me function - that gets an answer some times You can send an email directly to support@obdeleven.com you can go to voltas-it.helpshift.com/a/obdeleven-android/?p=android and use the contact us button at the bottom of the page Hope that helps.
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Post by konkon on Jul 26, 2020 23:12:36 GMT
Thant's fantastic, thank you for taking the time to explain clearly. "Thumbs up" |
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