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Post by mydimeisup on Jul 19, 2020 3:13:50 GMT
Hello everyone. Forgot my 6-digit password and can't use my scanner. I'm on iOS so there is no "forgot password" on the pop when asking me to enter my password. I've tried to contact live-chat but no one responded. How do I reset my 6-digit password?
Thanks all
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Post by dv52 (Australia) on Jul 19, 2020 5:34:38 GMT
Hello everyone. Forgot my 6-digit password and can't use my scanner. I'm on iOS so there is no "forgot password" on the pop when asking me to enter my password. I've tried to contact live-chat but no one responded. How do I reset my 6-digit password? Thanks all ^^^ so did you try this: - From the Home screen, select Other (its the left most option on the bottom of the screen)
- From the Other screen, select Help
- From the Help screen, select APPLICATION USAGE
- From the screen, select How To Retrieve the 6 Digit Device Password?
- Read the next screen and where it says Was this helpful - click on No
- Again at the bottom of the screen select contact us
- Scroll-down the list until the end and select Other
- Enter a conversation about your tale of woe
The responses in the conversation with OBD11 aren't that quick - you just have to wait, alas
Don
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Deleted
Deleted Member
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Post by Deleted on Jul 19, 2020 7:41:56 GMT
Just to add to this you wont get a response till Monday at the earliest as they don't work at the weekend. Do you have access to a Android phone because if you do then you can get the system to send you email with the 6 digit code, no idea why they did not copy that with IOS
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Post by mydimeisup on Jul 19, 2020 21:59:43 GMT
Hello everyone. Forgot my 6-digit password and can't use my scanner. I'm on iOS so there is no "forgot password" on the pop when asking me to enter my password. I've tried to contact live-chat but no one responded. How do I reset my 6-digit password? Thanks all ^^^ so did you try this: - From the Home screen, select Other (its the left most option on the bottom of the screen)
- From the Other screen, select Help
- From the Help screen, select APPLICATION USAGE
- From the screen, select How To Retrieve the 6 Digit Device Password?
- Read the next screen and where it says Was this helpful - click on No
- Again at the bottom of the screen select contact us
- Scroll-down the list until the end and select Other
- Enter a conversation about your tale of woe
The responses in the conversation with OBD11 aren't that quick - you just have to wait, alas
Don
Thanks for this, but as testeronline said answers my question as to why I never received a response. At work my friend has a Pixel I can use to reset my password. Thanks all
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Post by mydimeisup on Jul 19, 2020 23:59:58 GMT
Got my code by using a coworker's Pixel 3! Very stupid that it's not supported on iPhone as I imagine that the request is already handled by OBDeleven servers, all the app is doing is sending a request with the email to the server. Don't know why it's not on iPhone. Wasted almost 15 minutes trying to checking the codes and timing chain of an allroad I was interested in buying until the guy was nice enough to bring his Autel and scan the car and show me the camshaft adaption.
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Deleted
Deleted Member
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Post by Deleted on Jul 20, 2020 0:30:24 GMT
good news glad its sorted,
i raised this as a bug on 1.22 and you would have thought there support team have been moaning about the extra work
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