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Post by Thirsty on Nov 25, 2019 17:19:15 GMT
Use the following format to report bugs
Description of bug: your bug description Android software version: your android version Phone: your android phone model Dongle variant: Firstgen or Nextgen Car: your vehicle brand, model and year
If you don't use the right format multiple times your post may get deleted!
Changelog
v0.16.2 (Closed Beta & Stable)
- Fixed app language change problems
v0.16.1 (Closed Beta & Stable)
- Fixed free credits Ads
v0.16.0
- Fixed Apps showing value not changed - Fixed not showing 5F and similar Control Units - Fixed asking to add pro for already pro user with NextGen device - Fixed NextGen device connection issue - Fixed showing too many Control Units for unsupported vehicles
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Deleted
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Post by Deleted on Nov 26, 2019 12:09:00 GMT
Just to confirm I am still getting 1/ odd device not responding errors 2/ when going from ignition only to turn on engine i loose connection to dongle and have to reset 3/ Due to 2/ above I am also suffering loss of control units 4/ Live data for oil temp in engine control unit is incorrect 5/ Chart data is still not in Alphabetic order (like it used to be and would at least make it a little easier to find data till you put in search section) 6/ Still showing control unit 56 Radio in offline control units when i dont have it in live (as its all included in 5F i think)
UPDATE
7/ Still unable to email single control unit backups (there is a workaround but can we have the button back please) 8/ Still got issue with number of faults not showing the correct value if you leave the scan screen and go back
UPDATE 2
9/ Charts can be deleted but it does take some time before they are removed from the screen output under charts.
can confirm the free credits are working again. Live data looks good with 16 items.
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llubi
New Member
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Post by llubi on Nov 27, 2019 19:01:48 GMT
Just updated Android app to 0.16 and I lost all the control units, I can just see unit 22, obd II.
Tried with other phone and version 0.15.4 but app forces to update, it's not possible to connect without updating.
Any idea how to proceed?
Thanks!
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Deleted
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Post by Deleted on Nov 27, 2019 20:49:47 GMT
You need to upgrade to 16.1 now and I personally have found some times when upgrading that you need to do a data clear on the APP to make it all work ok.
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llubi
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Post by llubi on Nov 27, 2019 22:15:34 GMT
Tried with 16.1, not cleared the data, but, tried:
2 pro old adapters 5 cars 2 android phones with old installations 2 android phones with fresh installations (never had the software) Tried to install old apk
Infinte reboots, reinstalls, taking out battery of the car,...
I just need to erase the cache, or all the data? Will I lost all the backups and history if I erase all data?
Thanks testeronline!
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llubi
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Post by llubi on Nov 28, 2019 10:01:52 GMT
You need to upgrade to 16.1 now and I personally have found some times when upgrading that you need to do a data clear on the APP to make it all work ok. Tried erasing cache, rebooting and connecting, and nothing.
Tried erasing data, rebooting and connecting and nothing.
More ideas?
Thanks!
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Deleted
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Post by Deleted on Nov 28, 2019 10:47:26 GMT
Firstly all your history is stored on Voltas servers so as long as you do not cancel your account you wont loose it. All of the following using an android phone. On my car I have 20 control units I found if I connected to dongle all good can see everything, then if I start the engine I end up with 6 control units only (starting with 09) first thing I did was hold the OBD11 App picture down till I got app info / uninstall option. Took the app info and did a force stop. This worked most of the time. On other occations I removed the dongle from the OBD2 Port and gave it a few minutes and put it back in This worked ok. First time I had this I went to services, then apps, then find OBD11, Then storage and Clear Data. For me this has worked to bring back all the control units although you have to log back into the device.. The other issue we used to see on the old dongle was bluetooth cache problems, been a long time since I have needed to do that.
UPDATE
As you dont have all the control units showing two other questions.
1/ do you have Autocode gateway list turned on in your settings - my understanding is this is supposed to pick up all the control units and add them in if they are missing.
2/ Have you used the red button and seen if you can manually add back in the missing control units. If you add in a control unit that is not there then the circle with the number will be in Black so just remove it again
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llubi
New Member
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Post by llubi on Nov 28, 2019 11:53:35 GMT
Firstly all your history is stored on Voltas servers so as long as you do not cancel your account you wont loose it. All of the following using an android phone. On my car I have 20 control units I found if I connected to dongle all good can see everything, then if I start the engine I end up with 6 control units only (starting with 09) first thing I did was hold the OBD11 App picture down till I got app info / uninstall option. Took the app info and did a force stop. This worked most of the time. On other occations I removed the dongle from the OBD2 Port and gave it a few minutes and put it back in This worked ok. First time I had this I went to services, then apps, then find OBD11, Then storage and Clear Data. For me this has worked to bring back all the control units although you have to log back into the device.. The other issue we used to see on the old dongle was bluetooth cache problems, been a long time since I have needed to do that.
UPDATE
As you dont have all the control units showing two other questions.
1/ do you have Autocode gateway list turned on in your settings - my understanding is this is supposed to pick up all the control units and add them in if they are missing.
2/ Have you used the red button and seen if you can manually add back in the missing control units. If you add in a control unit that is not there then the circle with the number will be in Black so just remove it again
THANKS!!
Will try it. Replys:
Autocode gateway list = on
Never used the red button for adding CU, will try it also.
News in 15 minutes
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llubi
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Post by llubi on Nov 28, 2019 12:41:16 GMT
Not working, and I really think that is not a problem of my phone, it all started with the update. We tried in 16 vehicles, with 5 phones.
There's something screwed up with the white plug. Let's hope they can fix it soon...
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Deleted
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Post by Deleted on Nov 28, 2019 13:06:44 GMT
all my testing these days is on the new dongle, let me go try with the old one and see if I have any issues with that.
UPDATE
Have just been out and re tested both old and new dongle on 16.1 and get all the control units (although as you will see above I have managed to loose some).
Firstly i would suggest you report this issue via the online app help function and if you have error reporting enabled on your account then report the error so they can get some more info.
If you dont have error reporting ask if it can be enabled on your account so you can send them some data to look at and try and work out why it not working.
Sorry I cant help more.
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Deleted
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Post by Deleted on Nov 29, 2019 13:16:10 GMT
FYI I have today had a new dongle firmware version downloaded.
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llubi
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Post by llubi on Nov 29, 2019 13:16:41 GMT
all my testing these days is on the new dongle, let me go try with the old one and see if I have any issues with that.
UPDATE
Have just been out and re tested both old and new dongle on 16.1 and get all the control units (although as you will see above I have managed to loose some).
Firstly i would suggest you report this issue via the online app help function and if you have error reporting enabled on your account then report the error so they can get some more info.
If you dont have error reporting ask if it can be enabled on your account so you can send them some data to look at and try and work out why it not working.
Sorry I cant help more.
Thanks!
I told them via their website, I can't find in the app how to report problems.
I also found another bug, when scanning all the CU from the start screen, app hangs, but if you enter in the blue button see the CU and then go back and push the big scanning circle, it scans without problems.
I just received the black adapter from amazon, will test it in a few hours and update.
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llubi
New Member
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Post by llubi on Nov 29, 2019 13:17:18 GMT
FYI I have today had a new dongle firmware version downloaded. Will try! I hope this is the solution
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Deleted
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Post by Deleted on Nov 29, 2019 13:39:02 GMT
FYI If you want to report an issue via the app.
From main menu select Help, then from the main screen (which has lots of help items) select the chat button on the top right hand corner.
You will then get a long list of types of help you want to talk about just select the chat button again and then you can type a message there.
Once OBD Support come back you will get a notification that they have responded.
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Deleted
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Post by Deleted on Nov 29, 2019 16:25:14 GMT
Just a quick update, I was trying to see if i could replicate dv52 (Australia) issue on my car. He is currently unable to use the new device at all because he keeps getting device not responding (and i have seen this a few times as well) My testing was to try and pair the old dongle to my phone (from the bluetooth menu not the app menu). I firstly had to remove the device (I have two of them) from the phone where they were marked as Previously connected devices. Having done that i then paired them and was able to use OBD11 with no issues (on the old white dongle) I then tried to connect to the new dongle and got DEVICE NOT RESPONDING and I tried several times and got the same issue. The only solution I found was to stop the OBD11 App completly (not log out but go into app in Android and hit stop app.) As I say i have seen this a few times but only when i am switching between old and new devices I think.
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Deleted
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Post by Deleted on Nov 30, 2019 13:07:16 GMT
FYI I have today had a new dongle firmware version downloaded. Will try! I hope this is the solution not sure if this worked for you but dv52 (Australia) Had issues and this is what he did to get at least the android version working.
For successful nextgen operation on Android use OBD11 SW ver0.16.2 - then do as ( vwjap) suggests: delete nextgen device then re-select. OBD11 software then asks if it's OK to update dongle firmware -allow update. That's it!
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Deleted
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Post by Deleted on Dec 1, 2019 22:12:05 GMT
Can we have a seperate thread for each release please as in the UK we seem (via google) to be a later roll out.
So 16.2 Release today
Just to confirm
I am still getting
1/ odd device not responding errors - Not had time to test this out. 2/ when going from ignition only to turn on engine i loose connection to dongle and have to reset - Retested and still drops connection 3/ Due to 2/ above I am also suffering loss of control units - Not had time to test this out. 4/ Live data for oil temp in engine control unit is incorrect - Retested and added extra issues below 5/ Chart data is still not in Alphabetic order (like it used to be and would at least make it a little easier to find data till you put in search section) - Retested still an issue 6/ Still showing control unit 56 Radio in offline control units when i dont have it in live (as its all included in 5F i think) - Retested still an issue.
UPDATE
7/ Still unable to email single control unit backups (there is a workaround but can we have the button back please) - Retested still an issue 8/ Still got issue with number of faults not showing the correct value if you leave the scan screen and go back - Testing so far show this is fixed but will continue with testing.
UPDATE 2
9/ Charts can be deleted but it does take some time before they are removed from the screen output under charts. - Retested still an issue.
can confirm the free credits are working again. Live data looks good with 16 items.
10/ More live data issues:
Engine CJXA
Control Unit 01 Oil temperature sensor 2, raw value = 19.000 V Oil temperature sensor 2 = 19.0 degree C
They both have the same number one shows volts one Temp is this correct.
Control Unit 01 Oil level, maxiumu value and minimum value with the engine on both showing 28 mm is this correct as when i looked at these before they showed different values.
Control Unit 01 Oil level, dynamic average value 0 mm I think my engine may have a problem if the average is zero ?
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Deleted
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Post by Deleted on Dec 1, 2019 22:12:40 GMT
@cezary52 post from the shoutbox: Just updated Android app to 0.16.2 and I lost all the control units, I can just see unit 33, obd II.
Tried with other phone and version 0.15.4 but app forces to update, it's not possible to connect without updating. I clear all data APP
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llubi
New Member
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Post by llubi on Dec 2, 2019 8:45:10 GMT
Good morning!
I received the black dongle and tested with the Android phone that always worked.
Didn't work, didn't pair, didn't create security code, didn't connect to car.
Then I installed the app in an iphone, everything ok, I can see all units in the car again.
Just to test again, connect with android, asked for security code, connected to vehicle, and just saw 1 control unit, the same as with the white dongle.
Today I'll try with 16.2, maybe they fixed something...
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llubi
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Post by llubi on Dec 2, 2019 8:53:43 GMT
UPDATE: Now i'm trying to update the app, I open the app, I see the red banner that force to update, click on it, sent to the appstore and then no update, last version on the appstore is mine 16.1...
Maybe tomorrow it works...
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Deleted
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Post by Deleted on Dec 2, 2019 9:08:41 GMT
UPDATE: Now i'm trying to update the app, I open the app, I see the red banner that force to update, click on it, sent to the appstore and then no update, last version on the appstore is mine 16.1... Maybe tomorrow it works... Well some good news at least.
It feels like google is having some issues, there has been a lot of time lag for the releases, oddly yesterday i got 16.2 for the second time in the UK no idea how that occured unless its because i was using a german VPN Before.
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Deleted
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Post by Deleted on Dec 2, 2019 13:38:21 GMT
Today I was out and about had the following issues. 1/ Did a backup of control unit 09 and it did not do adaptations as you can see from the pics below. Previous Backup i have taken for control unit 09
| Backup I took of Control unit 09 Today
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As you can see previously after long coding you get adaptations but on the backup I did today it missed them and jumped to advanced identification.
I also had user not authorized to use the dongle (just once) and later when i tried to start the app and connect to the car i just got the blue start screen however there was no connect button shown.
I closed the app and tried again, same issue. Then I tried to STOP APP from the setup android page and that did not work.
In the end I re started the phone and that solved the problem.
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llubi
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Post by llubi on Dec 3, 2019 8:40:58 GMT
TESTED in 16.2, today it updated without problems, results: Using iPhone, everything OK. Using Android, white dongles won't see more than 1 CU, just #33. The black one didn't even connect to the phone. (device not responding) Tried all the tricks in this post, but nothing worked. I hope someone make possible to use again v.15.4 without mandatory update, at least, while has not been tested, full tested. Today I'm sending back the black dongle to Amazon and buying the super expensive VCDS, we can't wait longer to deliver vehicles to customers. A shame, I told so many people how good was OBD11
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Deleted
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Post by Deleted on Dec 3, 2019 9:40:56 GMT
Dont know if its related but can you please confirm device and android version just so hopefully dev's can look at this.
Cant recall which version it was but I think that 16.2 also came with a Dongle software update did you get that as well.
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llubi
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Post by llubi on Dec 3, 2019 11:30:12 GMT
Dont know if its related but can you please confirm device and android version just so hopefully dev's can look at this. Cant recall which version it was but I think that 16.2 also came with a Dongle software update did you get that as well. It was 16.1, but just for the new dongle, not for the white one.
Tried on:
Iphone XR 128GB iOS 13.1.3 OnePlus 2 4/64 Android OS 6.0.1 OnePlus 5 8/128 Android OS 9 CAT S61 Android OS 9 Samsung Galaxy S7 Android OS 8
BUT: If it was working, and the ONLY thing changed is the app version, the problem IS IN the app version. Not on the app cache, not on the BT cache, not on the cars tested (11!!), not on the device used...
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Deleted
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Post by Deleted on Dec 3, 2019 11:36:00 GMT
OK Well I am on Android OS 9 And it works for my Sony Xperia, I know you (and others) are having issues just want to give the support team as much info to help them track down the problem.
Sorry they did not sort it for you.
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llubi
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Post by llubi on Dec 3, 2019 12:13:18 GMT
OK Well I am on Android OS 9 And it works for my Sony Xperia, I know you (and others) are having issues just want to give the support team as much info to help them track down the problem.
Sorry they did not sort it for you.
You don't have to be sorry, you're very helpful. Maybe the question is why with all this problems, and 25 replys, no dev has entered the post to say "ok, sorry about that, we're looking at it"
You can see all the CU using the OLD adapter? I understood that you're using most the new one
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Deleted
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Post by Deleted on Dec 3, 2019 12:23:34 GMT
Yes I had lots of issues with the new dongle when beta testing it, but once that was sorted it just the usual OBD11 Software bugs that need sorting.
I will drop the OBD11 Team a message on there web site and see if they can help with a response.
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llubi
New Member
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Post by llubi on Dec 3, 2019 15:39:52 GMT
Yes I had lots of issues with the new dongle when beta testing it, but once that was sorted it just the usual OBD11 Software bugs that need sorting. I will drop the OBD11 Team a message on there web site and see if they can help with a response. Thanks! I sent them an e-mail... with no reply, last week...
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Post by Thirsty on Dec 3, 2019 17:15:00 GMT
The team is very busy atm so please give them some more time
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