manuel
Closed beta tester
Posts: 11
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Post by manuel on Nov 24, 2019 18:34:47 GMT
It works ok with a Polo 2017 and a Golf 2010. Not with a Phaeton. Why?
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Post by vwjap on Nov 24, 2019 19:11:02 GMT
Any lights on the dongle? If not check the obd fuse
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manuel
Closed beta tester
Posts: 11
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Post by manuel on Nov 24, 2019 21:29:04 GMT
Any lights on the dongle? If not check the obd fuse Hi. Thank you for fast reply. The OBD device turns light on, make the conection, says that make a diagnose whith no errors. Read the voltage from the battery. But then can not conect with the control unit, apps, gauges... It says to verify the ignition. It's like the device is not compatible with the Phaeton, because I can do the same with a Smart Fortwo. Make a diagnose with no errors and read the voltage from the battery.
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Post by vwjap on Nov 24, 2019 22:14:36 GMT
I read somewhere that someone had this problem in a Audi (I think) and they cleared the Bluetooth share app data, anyhow just looked on my tablet (v5) and to get to it I went settings-manage apps then scrolled across to all, and underneath Bluetooth was Bluetooth share, clicked on that and sure enough there was a clear data, maybe try that? Maybe different on your os
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manuel
Closed beta tester
Posts: 11
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Post by manuel on Nov 25, 2019 8:53:33 GMT
I read somewhere that someone had this problem in a Audi (I think) and they cleared the Bluetooth share app data, anyhow just looked on my tablet (v5) and to get to it I went settings-manage apps then scrolled across to all, and underneath Bluetooth was Bluetooth share, clicked on that and sure enough there was a clear data, maybe try that? Maybe different on your os Didn't worked. I asked for tecnical suport by e-mail. If they help i will post here.
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Post by vwjap on Nov 25, 2019 13:31:48 GMT
Ok dude, good luck
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Post by saniaajs on Dec 7, 2019 19:25:03 GMT
I have exactly the same problem, did you manage to solve it?
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manuel
Closed beta tester
Posts: 11
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Post by manuel on Dec 8, 2019 18:20:47 GMT
I have exactly the same problem, did you manage to solve it? I'm asking them by email and help menu aplication. Untill now they have no real answer. I think the firmeware or software are not compatible with Phaeton. Or maybe just the newgeneration device is not compatible.
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Post by Thirsty on Dec 8, 2019 18:40:49 GMT
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manuel
Closed beta tester
Posts: 11
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Post by manuel on Dec 8, 2019 20:11:35 GMT
The app and faqs says it is compatible. But the reality is that it isn't. And I'm not the only one to say that. You should help us or remove the information that said it is compatible.
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Post by Thirsty on Dec 8, 2019 20:40:10 GMT
I do not want to deny that there are problems. Every product has some problems. They'll address all the issues from time to time. But since they're a small company this takes time.
And i can't do more than tell it voltas again because i'm just a normal user like you. Most of the moderators here are not employees of voltas.
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manuel
Closed beta tester
Posts: 11
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Post by manuel on Dec 8, 2019 20:57:10 GMT
That's ok. Thank you any way. I will wait for technical support. And will update here.
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manuel
Closed beta tester
Posts: 11
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Post by manuel on Dec 31, 2019 21:01:09 GMT
That's ok. Thank you any way. I will wait for technical support. And will update here. There is no tecnical support. I'm still waiting. They sayd in the next update they would fix it. But it was not true. The sotware and firmware update was made. But the incompatibility with the Phaeton continue. Please do not lie and tell the true at the website. Not compatible with Phaeton.
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Post by saniaajs on Feb 12, 2020 18:53:03 GMT
they dont respond to me either, i have the same issue. I guess, we just donated 100 euros each for this great company, so they could produce more of these really useful toys on xmas tree (haven't figured it out where else to use it atm)
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manuel
Closed beta tester
Posts: 11
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Post by manuel on Feb 19, 2020 21:37:20 GMT
they dont respond to me either, i have the same issue. I guess, we just donated 100 euros each for this great company, so they could produce more of these really useful toys on xmas tree (haven't figured it out where else to use it atm) They said to me:It's only on old vehicles that has K-line control units. I said: So take out this cars from the compatible list. Do not lie. Its a fraude.
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manuel
Closed beta tester
Posts: 11
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Post by manuel on Feb 27, 2020 11:11:49 GMT
They sayd its a device problem. They will send a new device.
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manuel
Closed beta tester
Posts: 11
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Post by manuel on Mar 10, 2020 21:25:17 GMT
This problem was solved. It was a device problem. The suport send me a new device. And now its working 100%.
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