scote
New Member
Posts: 1 
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Post by scote on May 17, 2016 9:15:48 GMT
I bought pro plus dongle from the web site, all received and working, app is activated as pro.
I have lost the bag that the dongle came in so I no longer have the activation key, if I need to reinstall the app or get a new phone how do I recover my activation key, is it stored in the app anywhere?
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Post by OBDeleven on May 17, 2016 9:19:17 GMT
I bought pro plus dongle from the web site, all received and working, app is activated as pro. I have lost the bag that the dongle came in so I no longer have the activation key, if I need to reinstall the app or get a new phone how do I recover my activation key, is it stored in the app anywhere? PRO version is activated to your OBDeleven account, so don't delete your account and you will have PRO after you login on your new phone. |
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Post by napalmio on Jul 19, 2016 10:42:39 GMT
I have just purchased the dongle with pro activation. I installed the app, enabled pro successfully with the activation code, but having paired my phone to the dongle successfully the app wouldn't connect. I was prompted to create an account which I did. I then activated the account via the email link and went out to try the dongle again. There was no flashing yellow light, only the red one. I unplugged the dongle, refitted it and the yellow light is now flashing. The app now connects and reads the vehicle info, but when I try and do anything it is prompting me to buy pro again. If I put in my activation code it says it is already used.
I've deleted my account, re-created it, uninstalled the app, re-installed, but every time it says the activation code is already used.
So.. I guess that originally I put in the code before I had created my account, and so the code is assigned to some invisible login that I can't access. How do I get my activation code reset so I can use it again?
Sorry, I have just realised I'm breaking rules by jumping on this thread, but for some reason I don't seem to have the ability to create a thread myself on this forum even though I've registered.
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Post by OBDeleven on Jul 19, 2016 10:47:13 GMT
I have just purchased the dongle with pro activation. I installed the app, enabled pro successfully with the activation code, but having paired my phone to the dongle successfully the app wouldn't connect. I was prompted to create an account which I did. I then activated the account via the email link and went out to try the dongle again. There was no flashing yellow light, only the red one. I unplugged the dongle, refitted it and the yellow light is now flashing. The app now connects and reads the vehicle info, but when I try and do anything it is prompting me to buy pro again. If I put in my activation code it says it is already used. I've deleted my account, re-created it, uninstalled the app, re-installed, but every time it says the activation code is already used. So.. I guess that originally I put in the code before I had created my account, and so the code is assigned to some invisible login that I can't access. How do I get my activation code reset so I can use it again? PM me with your account name and PRO code |
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Post by micdetonator on Aug 1, 2016 14:59:56 GMT
where do you get the code? i have paid but no email or anything? idk how to enter a code i didnt ever get.
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Post by Daniel (Germany) on Aug 1, 2016 18:37:15 GMT
Normal the code is written on bag where the dongle is inside
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Post by Daniel (Germany) on Aug 1, 2016 19:01:35 GMT
If there was no code on the little bag please contact support via application by going to left side menu > help
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Post by OBDeleven on Aug 3, 2016 9:07:42 GMT
If you bought your PRO version in app and pay via Google wallet, PRO version must be activated automatically to your account and you don't need any codes.
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Post by Lévai on Sept 21, 2016 19:57:00 GMT
I bought pro plus dongle from the web site, all received and working, app is activated as pro. I have lost the bag that the dongle came in so I no longer have the activation key, if I need to reinstall the app or get a new phone how do I recover my activation key, is it stored in the app anywhere? PRO version is activated to your OBDeleven account, so don't delete your account and you will have PRO after you login on your new phone. |
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Post by Lévai on Sept 21, 2016 19:58:36 GMT
PRO version is activated to your OBDeleven account, so don't delete your account and you will have PRO after you login on your new phone. |
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Post by adirek on Nov 9, 2016 3:55:56 GMT
I don't have activate code at first time buy pro app.
Please give me an activate code
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Post by r on Nov 9, 2016 4:18:56 GMT
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Post by Firas on Sept 15, 2017 20:24:40 GMT
I bought pro plus dongle from the web site, all received and working, app is activated as pro. I have lost the bag that the dongle came in so I no longer have the activation key, if I need to reinstall the app or get a new phone how do I recover my activation key, is it stored in the app anywhere? PRO version is activated to your OBDeleven account, so don't delete your account and you will have PRO after you login on your new phone. |
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Post by MikelIz on Dec 24, 2017 17:34:17 GMT
If you bought your PRO version in app and pay via Google wallet, PRO version must be activated automatically to your account and you don't need any codes. Hi, I bought a Pro versión. I ACTIVATED properly. However, when I open again the app with my user name the versión Pro was not working and I couldnt put again the PRO Code. I Also bought 100 credits and now also dissapearing IF needed I can show you my ID of the PRO versión and the email of Google store Could you please me help me? Kind Regards |
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Post by MikelIz on Dec 24, 2017 18:00:48 GMT
Hi,
I bought a Pro versión. I ACTIVATED properly. However, when I open again the app with my user name the versión Pro was not working and I couldnt put again the PRO Code.
I Also bought 100 credits and now also dissapearing
IF needed I can show you my ID of the PRO versión and the email of Google store
Could you please me help me?
Kind Regards
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Deleted
Deleted Member
Posts: 0
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Post by Deleted on Dec 24, 2017 22:18:08 GMT
MikelIz as admin said the activation code is linked to your account.
What normally happens in these cases is you have input the incorrect details for your account.
By that I mean your email address is case sensitive so if you did it in upper case or the first letter in upper case you have to repeat that when you log in.
Afraid support will be off line as they are enjoying holiday but if you still cant get it working then drop them a line via the internal help function and they will advise upon there return.
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doud
New Member
Posts: 2
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Post by doud on May 23, 2018 9:30:45 GMT
Hi all,
I bought pro plus dongle from the website.
I receive package today but there is no "pro" code in the package and I have not received it by email either.
Where can I find this famous code ?
Thanks"?
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Post by Thirsty on May 23, 2018 9:44:04 GMT
The pro code is on the outside of the bag check that.
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Deleted
Deleted Member
Posts: 0
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Post by Deleted on May 23, 2018 10:20:50 GMT
if you cant find it just contact support via the help function on the app
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doud
New Member
Posts: 2
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Post by doud on May 23, 2018 11:21:34 GMT
Thank you for your prompt answer. There is no code outside the box.
I will use the Help menu.
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Post by meggsy on Mar 3, 2022 4:44:45 GMT
I have just bought a obdeleven pro via Amazon I did not get an activation code or anything. I cannot get the dongle to to talk to the app or pair with my phone any suggestions before aug return it to Amazon and buy a different product.
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osk3
New Member
Posts: 2
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Post by osk3 on Aug 20, 2022 21:32:46 GMT
In the same exact situation as you - literally no code included on box / bag at all with code from Amazon. I submit a ticket with support, hope they can help me  |
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