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Post by danisman on Dec 2, 2022 19:33:35 GMT
Hello, 2 days ago I received my Obdeleven device. Yesterday I activated the ultimate activation of my device. However, today, when I wanted to change my G-Mail, the code I received in my mail was invalid. As such, when I wanted to re-enter my old G-Mail, the program did not allow me and my account was deleted. What should I do now?
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Post by whataboutthis on Dec 2, 2022 22:27:44 GMT
According to your chat box your accidentally deleted your account If that is the case then you will have got this message before you deleted it
that being the case as you can see I am afraid you have lost it all
You can always try asking support (support@obdeleven.com) but I am afraid I would not expect a xmas miracle.
If you did not delete it but you thing something else happened then again contact support.
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Post by danisman on Dec 3, 2022 12:37:01 GMT
I didn't delete my account, when I changed my e-mail, my account is gone. When the link to my new e-mail failed, I could not get back into my account. I guess I need to talk to support like you said.
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Post by whataboutthis on Dec 3, 2022 12:53:19 GMT
Support is probably the best place (they dont work weekends) however when you changed your email address i seem to recall you get an email to confirm its you and you want to change it. I just double checked and that is still the case that your new email address will get a message from "no-reply@obdeleven.com" with a link to confirm you new email address.
If you dont accept the change of email then you get error message from app saying Check your email for verification and it gives you the opportunity to resend the verification email.
So check your spam folder.
Once you use the link in the verification email then it all works fine.
The other thing is email address on OBD11 is case sensitive so try entering your email address with first character in upper case as Android has a habbit of turning the first letter into an uppercase one..
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