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Post by rictor on Sept 19, 2022 22:15:00 GMT
Received my device today and tried to redeem the pro plan and credits. The credits redeemed instantly without issue but the pro plan doesn't seem to "stay". I go to the dashboard and enter the code for the pro plan and it states as valid and I can redeem it but on page refresh it goes back to basic account. I have connected to my vehicle after redemption and in the app it says basic account. I can redeem it many times as each time the code is valid but nothing changes. I've emailed support but can't expect a response before the next day. Anyone had this issue before?
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Post by whataboutthis on Sept 19, 2022 23:02:29 GMT
Did you buy it on amazon or via Obd11 in which case what shipping method did you use
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Post by rictor on Sept 19, 2022 23:05:34 GMT
Purchased through a canadian retailer - GTR Auto. I got sent the basic device through the mail and received codes for the credits and pro plan.
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Post by whataboutthis on Sept 19, 2022 23:34:22 GMT
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Post by rictor on Sept 20, 2022 0:02:52 GMT
Appreciate the help. I'm afraid i'll have to wait until tomorrow to talk to support.
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