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Post by snake51 on Jul 20, 2022 8:39:02 GMT
Hello, I bought a new smartphone yesterday and I don't check my OBDEleven account before reinitialize my old phone. My connection is made by facebook login. When I try to log in, the app asked me the code of Google Authenticator (which stored on my old phone). I don't have the backup code too If I try to log in on desktop on this site : app.obdeleven.com/login, I have an error message "Did not fully authorize." How can I retrieve my account ? Thank you
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Post by Thirsty on Jul 20, 2022 8:56:56 GMT
For such questions you need to contact the support directly via the app/email/website. This is just a user forum and we can't help you with this issue
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Post by snake51 on Jul 20, 2022 9:06:23 GMT
I will do it. Thanks for your answer.
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probd
New Member
Posts: 12
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Post by probd on Jul 24, 2022 5:59:59 GMT
My connection is made by facebook login. When I try to log in, the app asked me the code of Google Authenticator (which stored on my old phone). I don't have the backup code too If I don't get you wrong, your facebook login should be affected as well, so you've got a facebook login issue, not a obdeleven one (since you are using your facebook account to authenticate with obdeleven). If you've lost your authentication app data (phone lost, stolen, broken or resetted without backup), have no second device registered and no backup whatsoever and didn't print out or save the backup codes and/or the TOTP secret - well, that's unfortunate. You will need to recover your facebook login by following their respective procedure (wich may be complicated or not working at all, because otherwise, other people than yourself could be able to do that as well which obviously would contradict the use of a second factor). In general, using MFA is very recommended wherever possible. Just keep this in mind: - Prefer TOTP (which you most likely did considering you used Google Authenticator)
- Always register at least two devices for redundancy (with TOTP, you can do this easily by just scanning the same QR code on any number of devices)
- Use a TOTP app which allows you to backup a copy of your TOTP registrations (should be encrypted and password protected for obvious reasons). Suitable apps are OTP auth (iOS) or andOTP (Android) (I do personally use and can recommend these two, but of course there are some other good apps as well). Don't forget to create a backup before resetting, losing or breaking your phone.
- Save a copy of the backup codes (whenever provided) for each and any account in your password safe (such as KeePass) to have them ready just in case
- Think twice before resetting your phone
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Post by monkeyhanger on Jul 24, 2022 13:24:50 GMT
Something similar has happened to me. I have never activated 2 stage verification on my OBD11 account, and as such, have never generated the large code you need to give to Google authenticator to then generate a 6 digit code for 2nd stage of verification.
I changed my Galaxy S10 for an S22, ported all my apps across and now it seems that when I try to log in, 2 stage verification is activated, but without ever having seen the long code, i'm snookered. I reset my password to see if it resets my 2 stage verification status - no it doesn't.
Hopefully OBD11 won't make me buy another pro license and lose all my credits accrued. Anyone got any other ideas before I chase them tomorrow?
Thanks!
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Post by whataboutthis on Jul 24, 2022 15:22:11 GMT
Fraid not other than to say have you tried logging in on your old phone, you dont need a sim just connection to web.
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Post by whataboutthis on Sept 15, 2022 23:31:08 GMT
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