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Post by whataboutthis on Dec 14, 2022 12:34:26 GMT
Yes indeed I am afraid they no longer look after there customers like they used to.
Just a small point don't buy credits from the app they are much more expensive they buying them off the OBD11 Site.
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Post by whiterabbit on Jan 23, 2023 5:40:51 GMT
I’ve reached out to customer service over a dozen times since purchasing the pro pack with 200 credits through Amazon for 164$, and once the shipment came in there was no code in my email- or in the little box- when I was trying to explain to amazon rep. About the credits I went to the page that had the details (12 months/ 200 credits) the webpage had changed. When I reached out to VOLTAS, I only received replies from CAN. The Bot. No actual human being has responded. Just trying to get the code with my proof of purchase is null and void.
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Post by whataboutthis on Jan 23, 2023 8:28:27 GMT
whiterabbit afraid support dont work at weekends so there will be a delay in getting back to you. You can always chase it up again using the online chat system, hopefully they will get back to you quickly today
This is the response I got from support this morning
Thank you for clarifying, unfortunately, due to the changes in our credits policy, the PRO pack does not come with the included Credits since July 1st 2022, they have to be purchased separately here: obdeleven.com/en/products-page. Thank you for your understanding. If you have any other questions please let me know.
Afraid you will need to prove to them you purchased with credits.
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Post by iangaryprice on Jan 24, 2023 21:44:40 GMT
I bought 10 credits a few days ago, cost £2.21. Used credit to use the one touch app to disable the stop/start on my Tiguan (recent new one touch app). Now I have no credits! Does 1 one touch app need 10 credits? The one touch app did not work, and OBD eleven stopped working, I had to reinstall OBD eleven. Now I have no credits. Is this normal?
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Post by whataboutthis on Jan 24, 2023 23:10:11 GMT
Yes as a minimum each one click app cost 10 credits each time you use it (so turn it on 10 credits turn it off 10 credits)
If you are using an Android phone sometimes the cache needs to be cleared or just a complete restore is the way to fix it.
You have no credits I am afraid because if you look in your history it will tell you that you used them on the stop start app.
If this has not worked, double check the app details to make sure it should work on your car and if it should then contact support directly via in app help function you never know they may be nice and refund the credits.
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Post by maleware on Feb 3, 2023 0:43:45 GMT
…Removing the free credits means that also for a simple oil service reset I need to start to PAY!... I don’t know about other VWs but on my 2014 caddy I can simply using the dashboard clock reset buttons. e.g. 1: Turn off the ignition. 2: Press and HOLD the 0.0 button on the instrument cluster and turn on the ignition (don’t start car). 3: Release the 0.0 button and press the 'hour and minute' button to enter the reset function. 4: Wait a few seconds until the display changes back to normal, then turn off the ignition. Hope this helps someone save some money!
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Post by berni1czerny on Apr 3, 2023 18:01:17 GMT
Ok, thanks nice. I will try that the next time I need to Reset.
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Post by grazuncle on Apr 16, 2023 11:25:06 GMT
Hi.
I am a new member (today.. only just found this place ) and yet to receive my OBDEleven Next Gen.
I had been trying to find out how you use credits and how much of the credits you use each time. You just answered my query (thanks you) in this thread about, unfortunately, no more free credits. Ironic I just bought into it.
I usually get a lot more info on stuff.. YouTube, Google etc but not much till just now and finding this forum. I ordered my kit and ordered 100 credits at the same time.. 'm guessing this will be ten uses of an app then?
Thanks again
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Post by whataboutthis on May 29, 2023 15:38:39 GMT
As promised here are the P & L numbers for last year (dont look good)
Will be interesting to see how much VCDS charge for SFD Access as the license cost must be fairly expensive.
Add on top of that all the discount promotions they have been running and (i suspect) lost customers its hurting the bottom line a lot.
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Post by alexa800 on Jul 28, 2023 8:54:35 GMT
Oh no, no more free credits? 😢 That's a bummer! But hey, don't worry too much! It happens, and things change sometimes. If you need expert advice on financial matters or mortgages, contact a Mortgage Broker in Solihull. They might have some helpful insights to ease the situation. Keep your chin up, and here's to finding new opportunities and making the most of what we have! 🌟💪
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