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Post by doc0427 on Jun 30, 2022 16:10:56 GMT
I just updated my OBDELEVEN iOS app to version 1.9.5 (latest as of today) and it appears that the daily 6 credits for free (1 daily for opening the app + 5 for viewing ads) are no longer a thing? Really? Is this change permanent? Is it also taken away from the Android version as well?
Cheers… DoC
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Post by whataboutthis on Jun 30, 2022 21:43:32 GMT
You are not wrong, They have removed the free credit process from the app in both Android and IOS i am afraid. Release note: What's new Increased minimal supported android version to Android 6.0 (API level 23) Fixed compliance with Google policy by removing the ability to update the app via APK download Free Credits Policy changes applied - or better put No more free credits.
And I expect this to be a permanent feature (why would you turn it off for a short period)
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Post by doc0427 on Jun 30, 2022 22:12:08 GMT
Too bad… corporate greed.
Next thing they’ll implement points expiry for those of us that have a bank of credits saved up.
Glad I have the lifetime pro account so credits are of little/no use for me anyway, but still.
Just last year they moved to the subscription model, now this. Not impressed with their new enhanced focus on profit vs focus on delivering on what they promised years ago… BMW support? Significant differences between iOS and android version? Etc….
I know they exist to make money like every company but this move seems petty… it’s not like this will generate much more revenue. It wouldn’t surprise me if it actually cost them more… for example every day I collected my 6 credits for which I assume Google ads sent some money back to Voltas, I figured it was helpful for them. I’ll likely never purchase credits because I don’t need them (pro account), so even if it was a pittance, it’s a still a pittance they now won’t get.
Just my 2c anyway.
Cheers… DoC
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Post by whataboutthis on Jun 30, 2022 23:33:11 GMT
Agreed and just to add This was the price of credits and subscriptions on 26/06
and just now
looks like voltas have fallen on hard times
UPDATE: Something else I just saw the Pro Pack used to include 200 credits - afraid this has been stopped as well.
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Post by profsantosh on Jul 1, 2022 6:31:33 GMT
they have hooked us now it's time to milk us... time to invest in an alternate tool.
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probd
New Member
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Post by probd on Jul 1, 2022 6:57:50 GMT
Now that's an exceptionally bad move in my opinion. While it is undoubtedly up to Voltas to make this kind of commercial decision, the total lack of any preceding communication may cost Voltas some community credits as well. Edit: Now Voltas has released a rather short statement.
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Post by toxicmanio on Jul 1, 2022 7:35:06 GMT
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vrznv
New Member
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Post by vrznv on Jul 1, 2022 8:26:12 GMT
WOW I just saw this aswell as i went to get my free daily credits What makes it worse is that it has been done so sneakily without any warning or communication,so he knows he has done wrong by the way it has been implemented. Unfortunately i think we have all seen the way things have been going over the past months with the changes that have been made to get more money out of people,but this has been the final dick move. I hope peole vote with their feet and go elsewhere once they realise it has happened because as mentioned above by another user,it is complete greed.
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Post by jindra on Jul 1, 2022 8:56:14 GMT
Not a bit of a scam to customers?
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Post by dv52 (Australia) on Jul 2, 2022 21:45:28 GMT
Edit: Now Voltas has released a rather short statement. At least someone in the VOLTAS marketing team has a sense of humor - notice the karma score!!!!
Don
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Post by kxtech on Jul 4, 2022 6:43:01 GMT
Well, time to change the tool then. It’s that easy!
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Post by OBDeleven on Jul 5, 2022 11:36:57 GMT
Due to the changes in our credits policy, there is no possibility to obtain free credits on the application from July 1st, 2022.
Thank you for your understanding on this matter.
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Post by dxdragan on Jul 5, 2022 13:43:08 GMT
I personally loved OBDEleven from the beginning, the only thing I have from it is a lifetime PRO license. The prices have really become abnormal, so I will try caristaapp, if nothing else I have an adapter that works with other apps from the playstore.
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Post by whataboutthis on Jul 5, 2022 16:16:29 GMT
You can always sell the lifetime PRO License you can get good money for that these days.
My only word of warning is if you have or are thinking about getting a SFD Protected motor then hold on to the Pro license
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Post by redleonfr on Jul 6, 2022 21:54:00 GMT
I was always happy to recommend OBD11 to friends, colleagues or family, but with their recent moves to fleece customers I certainly won't be doing that anymore. Vote with or feet or your $$ I say and look for an alternate product that's better value.
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Post by whataboutthis on Jul 8, 2022 7:23:32 GMT
Saw this from marketing today
Interestingly OBD11 used to show the Google Play score on the NextGen page but this has now been replaced by trustpilot (which is also now dropping)
Support also confirmed today that they are currently focused on BMW (No surprise there)
And just now a message from OBD11
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Post by jindra on Jul 8, 2022 9:04:55 GMT
OBDELEVEN Credits and licenses have already become more expensive. It was a mistake to buy them . VCDS is no longer much more expensive and does not make SCAMS.
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Post by carbonchaos on Jul 8, 2022 16:40:13 GMT
I too was one who would praise OBDELEVEN to friends and colleagues before all these sneaky changes were made, not anymore 🤷🏻♂️. As with other companies they appear to be using the pandemic as an excuse to charge more for less and not even enter into consultation with their customers.
edit - free credits a limited time promotion? Who knew? Moving the goalposts more like.
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Post by whataboutthis on Jul 8, 2022 19:43:29 GMT
I agree re limited time promotion I cant recall a time (many years) without them nor seeing any notification they were limited time. To be clear I have no issues with people liking the OBD11 Post that tells us why no more credits that is the good thing about our freedom of choice but I dont have to agree with it. However what made me laugh today when I checked the Facebook post I saw several of the likes were Voltas IT Employees.
Last point I would make if you do decide to buy credits you may want to look at the Pound or Dollar prices as the Euro values are fixed but the other currencies are adjusted down due to the current economic situation
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briangroper
New Member
I'm not a complete idiot. There's still a few pieces missing.
Posts: 11
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Post by briangroper on Jul 9, 2022 8:47:19 GMT
"limited-time promotion" is simply a poor excuse for a bad situation.
Definitely, not happy. Will cease recommending obdeleven to family and friends. 'nuf sed.
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Post by whataboutthis on Jul 9, 2022 19:56:40 GMT
Anybody want to guess if this is still true
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Post by jindra on Jul 10, 2022 10:22:33 GMT
When will each connection start being billed?
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Post by deannawhite on Jul 11, 2022 9:05:35 GMT
When will the credits be free again? can it be free forever like fifa chino apk ?
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Post by whataboutthis on Jul 11, 2022 9:10:27 GMT
never based on the comment that the credits were a limited time promotion (my words "Not that they ever told anybody beforehand")
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Post by jindra on Jul 11, 2022 16:52:25 GMT
It was not written anywhere that it is temporary. 100% increase in price of the PRO version makes it an overpriced error code reader.There is no answer to my previous question when will the payment for each connection to the car start, so in a year when the conditions change.
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Post by whataboutthis on Jul 11, 2022 21:36:30 GMT
or maybe you have to pay extra to have both VAG and BMW
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Post by dv52 (Australia) on Jul 11, 2022 22:55:20 GMT
hmm............ Interesting explanation from OBD11!! Of course, any commercial seller of any product has the absolute right to determine how their product is priced and how it is placed into the competitive market. And in the same way, it is the absolute right of any user to weigh-up these offerings from sellers and decide which to choose. Nothing that VOLTAS has done of late contradicts these self evident truths and users are still free to make their choices - ain't nothing different!! As for OBD11's explanation, I've no doubt that the world has changed and the reasons given are always elements of the commercial environment that any manufacturer must juggle to survive. Again - ain't nothing different!!
However, whilst I can entirely understand that indeed - VOLTAS does want to maintain "the highest standards" and yes, current times are "a turbulent period for the global economy", the explanation is pure marketing spin! Once again, ain't nothing special about this - it happens all the time!
The bit that's missing from the explanation is context (and this is ALWAYS missing from ALL marketing speak). The missing context for the marketing explanation is that VOLTAS has a single objective; return on shareholder investment. Again -ain't nothing different!!
My problem with these changes has nothing at all to do with any of these things - because the rules of buying/selling in a commercial market has NOT been contravened by the VOLTAS decision.
My issue is how VOLTAS has implemented and continues to implement these pricing changes. This isn't the first time that we have encountered the curious VOLTAS protocol for making price changes to their products. It's almost as if the decision makers believe that there is just a single market that is affected by their pricing changes. But this isn't true- there are 2 x distinct markets; existing user market and future user market.
When pricing changes are made to products that have an established market (as is the case here- changes to one-click-apps) - it behooves the product manufacturer to provide a tailored implementation strategy for these changes to the users in this separate market. As a bare minimum, a forward notice period of price changes should be a necessary part of the strategy!!!
This doesn't mean that existing users necessarily need to be treated differently in the actual pricing decision (this is entirely the prerogative of VOLTAS) - but what it does mean is that the manufacturer has a different responsibility to existing users for their loyalty.
So, please, please, please VOLTAS - don't undervalue existing users and don't confuse our needs with those of potential new users.
Commercial reputation is indeed determined by products that have "the highest standards" - but equally important for diagnostic devices is how the manufacturer supports users (both for technical matters and for commercial matters)!!
Don
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Post by whataboutthis on Jul 12, 2022 9:22:22 GMT
I am afraid VOLTAS don't seem to have any loyalty to the existing customers and in my opinion they are I suspect working very hard to bring the BMW Stream on line. I also think they are surprised by the push-back from users, they have had to close down Facebook to external comments now
No current figures but 2021 did not look bad from a profit perspective.
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Post by dv52 (Australia) on Jul 12, 2022 22:20:11 GMT
Yes, looks like a handsome balance sheet up to last year - albeit the margin is dropping relative to investment. Maybe shareholder expectations is higher for the risk of capital in what is ostensibly a software business- I don't know.
Bottom line = the company belongs to VOLTAS and they make the decisions! As users, our ONLY ability to influence these decisions is via forums like this and of course with our wallets!!
Don
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Post by jindra on Jul 13, 2022 15:22:57 GMT
After what they have done now, no one can buy a BMW except a fool. They will be tempting again for a few years and then they will charge for everything. Gold VCDS already cheaper than obdeleven.
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