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Post by automods on Jul 12, 2019 16:47:01 GMT
Evening everyone, ordered the next gen unit as soon as it possible in April, had one update to say there were delays, but heard nothing since.
Last update on the announcement page was at the beginning of June.
We are now halfway through July and nothing more has been said.
Can you please update the forum Announcement page with what’s going on.
Many thanks
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Post by vwjap on Jul 12, 2019 17:48:19 GMT
I thought they said August
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Deleted
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Post by Deleted on Jul 12, 2019 17:50:50 GMT
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Post by automods on Jul 12, 2019 21:32:59 GMT
Many thanks
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Post by mperry2805 on Aug 7, 2019 12:02:52 GMT
Has anyone had any updates on this? It's approaching the 'first half of August' now, and no news yet that Next Gen devices are in stock or shippped
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Post by Thirsty on Aug 7, 2019 12:27:02 GMT
You'll be informed once the untis are ready to ship i guess.
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Post by automods on Aug 8, 2019 10:16:26 GMT
No further updates as yet, I would think it would be a simple task for someone at OBDELEVEN HQ to have a locked thread on here just for the purpose of updating customers on the situation.
I’m assuming possibly incorrectly that the product was far from fully developed and fully tested before it was put on sale and the advanced purchasing revenue should have enabled the product to be completed on the expected release date.
Something obviously went wrong with that plan and no one has held their hands up and and explained exactly what’s going on.
Nothing wrong with crowdfunding, just nice if we know in advance that’s what’s going on. Again only my assumption not what’s been confirmed.
So please OBDELEVEN HQ start a thread with regular updates not once every few weeks, how about every couple of days telling us what’s going on, it will curb the flood of Facebook and forum posts asking where their next gen unit is. And restore a little faith in you as at the moment the lack of information is starting to leave a bitter taste.
Surely that’s the least you can do.
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Post by Thirsty on Aug 8, 2019 11:20:56 GMT
@automods i can understand you but the OBDeleven team is still very small and even we mods have trouble in staying connected to Voltas. For updates we already have the announcements subforum(http://forum.obdeleven.com/board/312/announcements) I'm pretty sure you'll get an email once the new units are ready to ship
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Post by wheresmygen2 on Aug 12, 2019 18:52:00 GMT
I got an unofficial shipping time of mid August as you can read below It’s a disgrace. I only got this email by telling them I was going to the EU Consumer Rights about the theft of my money. Which I’m still going to do.... “Dear Customer, sorry for the inconveniences. By the not official information we are planning to start next-gen device shipping about in the middle of August. Regards, OBDeleven. Please do not reply directly to this email, we will not receive it. In order to reply, please use the following link: obdeleven.com/en/contact-us?id_customer_thread=9331&token=WLf1ZsNPvQJK
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Post by Thirsty on Aug 12, 2019 19:02:17 GMT
wheresmygen2 Why would you do that? There's no actual delivery date because the units need to be tested interal before shipping. You'll receive your product. It just took longer than expected i'd guess
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Post by Thirsty on Aug 17, 2019 8:58:54 GMT
rave Sorry but you're talking bullshit!
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Post by vwjap on Aug 17, 2019 13:09:32 GMT
Their Facebook page says more info on the 20th, so why not wait and see what they say Tuesday eh?
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Post by dennis160tsi on Aug 20, 2019 7:47:58 GMT
Next Generation OBDeleven device has been delayed for unlimited time 23 MINUTEN GELEDEN · IEDEREEN We are sorry to inform that the release of Next Generation OBDeleven device has been delayed for unlimited time. Unfortunately, manufacturer did not meet our high standards - after internal and external testing, hardware hasn’t passed our quality control. We already had 4 iterations of the device with different modification, tuning and none of them were suitable for the broad usage. As you are already aware, we have constantly pushed the release date for this reason. We have localized the issue which we can fix in due time, though we’re not confident enough to set any dates, neither for release nor an update. That is why we are delaying Next Generation OBDeleven device for unlimited time. As planned, we keep working on iOS software development and will inform you about the latest updates. We want our device to be as perfect as it can be, before releasing it to the public. So, we will need to face all the challenges in order to achieve that. Sincerely, OBDeleven team
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Post by automods on Aug 20, 2019 8:03:38 GMT
I’ve just had that email, the Next Gen is officially canned. Not really surprised. It felt wrong.
I still believe there is a lot more to it than we are being told,
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Post by cioce on Aug 20, 2019 8:50:59 GMT
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Post by cioce on Aug 20, 2019 12:11:54 GMT
A friend of mine has just received a full refund today, for this kind of problems please contact OBDeleven team, the forum is not a support center. obdeleven.com/en/contact-us
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fwj
Junior Member
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Post by fwj on Aug 20, 2019 13:33:42 GMT
I have to confirm that. They are really reliable in this regard.
Also got my full refund already this morning.
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Post by automods on Aug 20, 2019 19:42:57 GMT
I too have now had my refund, great but not what I was after, just regular updates was all I asked for, I was pointed to the Announcement section but the last update on the Next gen page was June 11th over 2 months ago.
Had their been regular updates such as you comments here “Unfortunately, manufacturer did not meet our high standards - after internal and external testing, hardware hasn't passed our quality control. We already had 4 iterations of the device with different modification, tuning and none of them were suitable for the broad usage. As you are already aware, we have constantly pushed the release date for this reason”
Then maybe we would not have felt left in the dark.
Your other point here “As planed, we keep working on iOS software development and will inform you about the latest updates”
IOS software is not really any good to anyone as we cannot do anything with it .
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Deleted
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Post by Deleted on Aug 22, 2019 10:35:15 GMT
IOS development will be doing you a favor in that it will be hopefully finished in time for a working dongle.
If they stopped dev till the dongle was ready then you would have to wait another xx months whilst they finished it.
In turn I am guessing it means they can start work on the BMW setup sooner as well.
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